Practice Advancement Support Officer

AASW; Melbourne; Hybrid; AUD 70,000 - 80,000; Full time

Benefits offered by this job

Salary packaging options

Flexible and hybrid working

Paid parental leave

Ex gratia days off during holidays

Job summary

The Australian Association of Social Workers (AASW) invites applications for a Practice Advancement Support Officer to help deliver professional learning, member engagement and practice advancement initiatives across Australia.

You'll provide administrative and operational support for webinars, events, networks and communities of practice, maintain records, manage registrations and communications, and collaborate with colleagues to ensure high-quality member services.

Qualifications

• Experience providing high-quality administrative and coordination support in a professional, membership, education, health, human services or similar environment.
• Strong organisational skills and the ability to manage competing priorities while maintaining attention to detail.
• Experience coordinating meetings, events, programs or activities, including logistics, communications and documentation.
• Collaborative and adaptable approach, with the ability to build positive working relationships and contribute to a supportive team environment.
• Well-developed written and verbal communication skills.
• Experience using CRM systems, databases and digital collaboration tools to manage information and support service delivery.

Responsibilities

• Provide day-to-day support to member-led networks including branches, practice and networking groups, helping coordinate enquiries, communications, events and administrative activities.
• Provide administrative and operational support across professional learning activities, webinars, workshops, forums, networks and other Social Work Advancement activities.
• Coordinate meetings, events and activities, including registrations, logistics, communications and documentation.
• Maintain accurate records, databases, templates and administrative systems.
• Support participant communications, enquiries and day-to-day member interactions.
• Assist with reporting, evaluation activities and the maintenance of Salesforce and other organisational systems.
• Work collaboratively with colleagues across the AASW to support the effective delivery of member services, professional learning and portfolio activities.

Skills

Organization

Communication skills

Team collaboration

Tools

Salesforce

Job description

• National role supporting the advancement of the social work profession
• Flexible and hybrid working options with salary packaging options

Help support social workers across Australia

The Practice Advancement Support Officer offers a unique opportunity to support and contribute to the delivery of professional learning, member-led groups, professional networks and initiatives that support social workers across Australia.

You will play an important role in helping the Social Work Advancement team deliver high-quality services, activities and resources that support professional growth, connection and engagement with members and across the profession.

As a key member of the team, you'll provide administrative and operational support across a diverse portfolio of activities, helping to ensure professional learning programs, communities of practice, events, meetings and member activities are delivered effectively and efficiently.

This is a varied and rewarding role that combines administration, communication, coordination and member support. On any day you might be coordinating a webinar, supporting a community of practice, managing registrations and participant communications, preparing meeting documentation, maintaining records, or liaising with colleagues across the organisation to help deliver activities and services.

The opportunity

Working within our Social Work Advancement team, you'll provide administrative and operational support that helps deliver professional learning, member engagement activities and practice advancement initiatives.

You will:

• Provide day-to-day support to member-led networks including branches, practice and networking groups, helping coordinate enquiries, communications, events and administrative activities.
• Provide administrative and operational support across professional learning activities, webinars, workshops, forums, networks and other Social Work Advancement activities.
• Coordinate meetings, events and activities, including registrations, logistics, communications and documentation.
• Maintain accurate records, databases, templates and administrative systems.
• Support participant communications, enquiries and day-to-day member interactions.
• Assist with reporting, evaluation activities and the maintenance of Salesforce and other organisational systems.
• Work collaboratively with colleagues across the AASW to support the effective delivery of member services, professional learning and portfolio activities.

About you

You are an organised, proactive and service-focused professional who enjoys helping others, building positive working relationships and ensuring things run smoothly. You take pride in delivering high-quality administrative support, finding practical solutions and contributing to positive experiences for members and stakeholders. You will bring:

• Experience providing high-quality administrative and coordination support in a professional, membership, education, health, human services or similar environment.
• Strong organisational skills and the ability to manage competing priorities while maintaining attention to detail.
• Experience coordinating meetings, events, programs or activities, including logistics, communications and documentation.
• A collaborative and adaptable approach, with the ability to build positive working relationships and contribute to a supportive team environment.
• Well-developed written and verbal communication skills.
• Experience using CRM systems, databases and digital collaboration tools to manage information and support service delivery.

Experience working within a membership organisation, professional association, peak body or not-for-profit environment, and experience using Salesforce or a similar CRM system, would be highly regarded.

About the AASW

The Australian Association of Social Workers is the peak body for social workers in Australia, representing more than 18,000 members across every state and territory. We set the benchmark for professional education and practice, support professional capability and development, champion social justice, human rights and policies, and advocate for social workers and the individuals, families and communities they serve.

We are undertaking an ambitious period of renewal to ensure the voice and expertise of social workers shapes the work of the organisation and the future of the profession. Our priority is to build a more responsive, member-centred and professionally influential association.

Why Join Us?

Be part of an ambitious period of renewal as we strengthen the voice, influence and impact of the social work profession. What we offer:

• Flexible and hybrid working arrangements
• Salary $70,000 – $80,000 plus superannuation and leave loading
• Paid parental leave
• Ex gratia paid days off between Christmas and New Year
• Commitment to your training and development
• Health and wellbeing events and activities
• Access to Employee Assistance Program
• Salary packaging options

Applications close: Midnight 22nd November 20206

The AASW is committed to a safe, respectful and inclusive workplace and encourages applications from people with diverse backgrounds, identities, experiences and perspectives.