Hybrid Licensing Coordinator: Lead & Coach Team

Department Of Energy, Mines, Industry Regulation And Safety; Western Australia; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible working hours

Working from home

Job summary

Department Of Energy, Mines, Industry Regulation And Safety in Western Australia seeks a Licensing Coordinator to lead and support a team delivering essential licensing services. You will guide staff, assess complex applications, and help customers navigate regulatory requirements.

The role emphasizes accuracy, timely processing, and professional customer service within a flexible, supportive work environment. A range of benefits including flexible hours and working from home are offered.

Qualifications

• Good understanding of relevant legislation and regulatory requirements.
• Strong problem-solving skills with attention to detail.
• Clear written and verbal communication abilities.
• Leadership behaviours: building positive relationships, adaptability, supporting others’ development, professionalism and integrity.

Responsibilities

• Coordinate team activities to ensure work meets timeframes, standards and legislative obligations.
• Assess, process and audit a range of applications, including complex matters.
• Resolve inquiries and provide professional customer service across multiple channels.
• Maintain accurate records using various systems and support team capability through training and coaching.

Job description

Department Of Energy, Mines, Industry Regulation And Safety in Western Australia seeks a Licensing Coordinator to lead and support a team delivering essential licensing services. You will guide staff, assess complex applications, and help customers navigate regulatory requirements.

The role emphasizes accuracy, timely processing, and professional customer service within a flexible, supportive work environment. A range of benefits including flexible hours and working from home are offered.