Hybrid Level 2 Service Desk Engineer – Microsoft & Clients

Xceltium; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Xceltium, a growing MSP, is seeking a hands-on Level 2 Service Desk engineer focused on Microsoft 365 and identity environments. You will resolve Level 2 incidents, provide second‑line support, and communicate directly with end users while troubleshooting.

Initially onsite in St Leonards, the role shifts to a hybrid model with three days in the office and two days at home. You’ll work with Level 3 engineers and gain exposure across multiple clients and technologies.

Qualifications

• Solid desktop and end‑user support capability.
• Foundational networking knowledge across DNS, IP and connectivity.
• MSP experience, which will be highly regarded.
• The ability to organise and prioritise your own workload.
• Confidence communicating directly with clients and end users.
• A clear and personable communication style.

Responsibilities

• Manage and resolve Level 2 incidents and requests across multiple client environments.
• Provide second‑line support for incoming technical issues.
• Communicate directly with end users while troubleshooting and resolving problems.
• Administer and support Microsoft 365, identity and endpoint environments.
• Troubleshoot desktop, infrastructure and basic networking issues.
• Work alongside Level 3 engineers across Microsoft 365 and security.

Skills

Desktop support

Networking basics

Client communication

MSP experience

Workload management

Job description

Xceltium, a growing MSP, is seeking a hands-on Level 2 Service Desk engineer focused on Microsoft 365 and identity environments. You will resolve Level 2 incidents, provide second‑line support, and communicate directly with end users while troubleshooting.

Initially onsite in St Leonards, the role shifts to a hybrid model with three days in the office and two days at home. You’ll work with Level 3 engineers and gain exposure across multiple clients and technologies.