Hybrid JCB Service Coordinator: Customer-Focused Scheduling

Adaptalift Group; City of Melbourne; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work after probation

Collaborative team environment

Job summary

Adaptalift Group in Australia is seeking a JCB Service Coordinator in Truganina to be the first point of contact for customers, coordinating service work for field technicians and keeping repairs, breakdowns and scheduled maintenance on track. You will raise and manage service jobs and prepare quotations.

This full-time, hybrid role offers 3 days in the office and 2 days from home after probation, with hours from 7:00 am to 3:06 pm.

Qualifications

• Experience in customer-focused service coordination or maintenance scheduling.
• Experience scheduling technicians, tradespeople or a small field team.
• Background in construction equipment, materials handling, heavy vehicles or automotive is advantageous.

Responsibilities

• Coordinate preventative maintenance, breakdowns, repairs and scheduled servicing.
• Schedule work for field service technicians, balancing customer needs with technician availability and travel time.
• Provide regular updates to customers on technician attendance, parts delays and job progress.

Skills

Customer service coordination

Scheduling

Microsoft Office

Communication

Tools

Microsoft Office

Job description

Adaptalift Group in Australia is seeking a JCB Service Coordinator in Truganina to be the first point of contact for customers, coordinating service work for field technicians and keeping repairs, breakdowns and scheduled maintenance on track. You will raise and manage service jobs and prepare quotations.

This full-time, hybrid role offers 3 days in the office and 2 days from home after probation, with hours from 7:00 am to 3:06 pm.