Hybrid IT Service Desk Analyst – Grow Your Tech Career

Pickles Auctions P/L; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Extra leave

Annual bonus

Cash vouchers

Study assistance

Parental leave

Referral bonuses

Employee assistance program

Job summary

Pickles Auctions P/L in Sydney is seeking a Service Desk Analyst to be the first point of contact for our people, resolving day-to-day IT issues quickly and professionally, at Head Office and remotely.

You will log, triage and resolve incidents, support Windows 11 and macOS devices, manage user accounts and access, and contribute to a knowledge base for self-service.

This role is ideal for someone early in their IT career who values customer service and is eager to learn.

Qualifications

• Diploma or degree in IT, or equivalent hands-on experience.
• Experience with IT support tools and processes is advantageous.
• Strong communication and note-taking abilities.

Responsibilities

• Log, triage and resolve incidents and requests.
• Provide first-line in-person and remote support.
• Diagnose and resolve hardware, software, network and access issues.
• Manage user accounts, password resets and access permissions.
• Support device provisioning and asset management.
• Create and maintain knowledge base materials.
• Maintain a positive, patient customer service experience.

Skills

Active Directory

Okta SSO/MFA

Microsoft 365

Windows/macOS

Mobile devices

Remote support tools

ITIL knowledge

Jira Service Management

Communication skills

Education

Diploma or degree in IT

Tools

Jira Service Management

Job description

Pickles Auctions P/L in Sydney is seeking a Service Desk Analyst to be the first point of contact for our people, resolving day-to-day IT issues quickly and professionally, at Head Office and remotely.

You will log, triage and resolve incidents, support Windows 11 and macOS devices, manage user accounts and access, and contribute to a knowledge base for self-service.

This role is ideal for someone early in their IT career who values customer service and is eager to learn.