Hybrid IT Helpdesk Support Specialist

Redox; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Lunch provided onsite

Volunteer Day

Friday socials

Parking

Job summary

Redox is seeking an IT Support Officer to join our Helpdesk team at our head office in Minto, South-West Sydney. You will support internal customers across desktops, laptops, printers, telephony, network devices, and software platforms within a Windows Active Directory environment.

You’ll be exposed to Microsoft technologies and participate in hardware/software upgrade projects across local and remote sites.

Qualifications

• Minimum of 1 year work experience in an IT Helpdesk role.

Responsibilities

• Answer incoming calls and monitor support queues.
• Triage support requests and provide first/second level support.
• Escalate faults to higher level engineers or external contractors.
• Log, update and close tickets in Zendesk.
• Perform user adds/moves/changes in IT systems.
• Install, maintain and monitor operating systems and software.
• Assist with IT procurement and asset management.
• Write technical documentation and How-To Guides.

Skills

Communication

Customer service

Teamwork

Problem solving

Education

IT qualification

Tools

Windows Server

Active Directory

Microsoft 365

Microsoft Teams

Azure

Intune

Entra

Remote Desktop

Hyper-V

Job description

Redox is seeking an IT Support Officer to join our Helpdesk team at our head office in Minto, South-West Sydney. You will support internal customers across desktops, laptops, printers, telephony, network devices, and software platforms within a Windows Active Directory environment.

You’ll be exposed to Microsoft technologies and participate in hardware/software upgrade projects across local and remote sites.