Hybrid Housing Compliance & Agent Oversight Officer

LiveWest; Somerset; Hybride; AUD 61 000 - 100 000; Plein temps

Avantages offerts par ce poste

Generous annual leave

Pension contributions

Health benefits

Learning and development

Cycle to work

Volunteer days

Résumé du poste

LiveWest is seeking a Managing Agent Officer to oversee managing agents and leases, ensuring compliance with statutory and regulatory standards, while supporting safe, quality housing for customers.

You will conduct inspections, manage lease agreements, and collaborate with partners to monitor data and inform service delivery. The role offers hybrid working with 2–3 days in Exeter and ongoing professional development.

Qualifications

• Understanding of agency and lease legislation and good practice.
• CIH qualification.
• Ability to work effectively with external organisations.
• Apply common sense to situations.
• Experience of maintaining records and putting into place action plans.
• Ability to assess risks and manage appropriately.
• Experience of working with vulnerable individuals.
• Communicate clearly and effectively.
• Act flexibly to meet customer and business needs.
• Demonstrate attention to detail and an ability to prioritise.

Responsabilités

• Compliance Management: Ensure that managing agents and lessees comply with company, statutory, and regulatory requirements.
• Inspection and Action: Undertake periodic inspections and take corrective or preventative action to ensure a quality housing management service is delivered.
• Lease and Agreement Management: Ensure managing agent and lease agreements are appropriately written, priced, and managed to ensure all charges are reasonable and recoverable.
• Collaboration and Reporting: Work collaboratively with internal and external partners, monitor data, and provide reports to inform service delivery.

Connaissances

Agency & lease law

CIH qualification

Stakeholder liaison

Record keeping

Risk assessment

Vulnerable people experience

Clear communication

Flexibility

Attention to detail

Formation

CIH qualification

Description du poste

LiveWest is seeking a Managing Agent Officer to oversee managing agents and leases, ensuring compliance with statutory and regulatory standards, while supporting safe, quality housing for customers.

You will conduct inspections, manage lease agreements, and collaborate with partners to monitor data and inform service delivery. The role offers hybrid working with 2–3 days in Exeter and ongoing professional development.