Hybrid Customer Support Specialist - Award-Winning Team

Citrus Group; Sydney; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Hybrid work model

Onsite training

Job summary

Woolworths Group is recruiting a Customer Support Representative to be the first point of contact for a wide range of customer inquiries. You will provide clear, empathetic support across products and services.

Initial onsite training is provided, with potential for hybrid work after competency review. The role is casual with rosters from 4:00am to 10:30 PM, based at Mascot with WFH eligibility after training.

Qualifications

• Strong communication skills, verbal and written.
• Ability to navigate multiple systems efficiently.
• Proactive, customer-first approach to inquiries.

Responsibilities

• Handle inbound calls, email and chat from customers.
• Provide accurate information and solutions.
• Navigate multiple systems to resolve queries.
• Use initiative to address customer needs and improve service.

Skills

Communication skills

Multisystem navigation

Customer-first attitude

Job description

Woolworths Group is recruiting a Customer Support Representative to be the first point of contact for a wide range of customer inquiries. You will provide clear, empathetic support across products and services.

Initial onsite training is provided, with potential for hybrid work after competency review. The role is casual with rosters from 4:00am to 10:30 PM, based at Mascot with WFH eligibility after training.