Hybrid Customer Success Manager - Cloud & AI

SAP SE; Sydney; Hybrid; AUD 70,000 - 95,000; Full time

Job summary

SAP SE in Sydney and Melbourne is offering a Customer Success Manager trainee program within the SAP Academy for Customer Success. The role guides customers through their cloud solution journeys, aiming to boost satisfaction, retention, and value realization.

The 10-month learn-apply program blends classroom and field work with mentoring from senior CSMs. It leads to a full-time customer-facing CSM role in your market, with ongoing development and global network opportunities.

Qualifications

• 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
• Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value.
• A cooperative and productive approach to working relationships, internally and externally.

Responsibilities

• Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.
• Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.
• The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth.

Skills

English proficiency

Problem solving

Customer-facing

AI awareness

Job description

SAP SE in Sydney and Melbourne is offering a Customer Success Manager trainee program within the SAP Academy for Customer Success. The role guides customers through their cloud solution journeys, aiming to boost satisfaction, retention, and value realization.

The 10-month learn-apply program blends classroom and field work with mentoring from senior CSMs. It leads to a full-time customer-facing CSM role in your market, with ongoing development and global network opportunities.