Hybrid Customer Service Team Leader & Coach—Sales Focus

Flick Anticimex; Cairns Regional; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Training and development opportunities

Equal opportunity employer

Job summary

Flick Anticimex in Cairns, Queensland, is seeking a Customer Service Agent and Team Leader to guide a small, high-performing team in a hybrid role. You will uphold top-tier service, mentorship, and performance standards while delivering sales outcomes.

You will train onboarding, monitor quality and compliance, drive KPI-based processes, provide constructive feedback, and recruit new staff in collaboration with the Branch Manager.

Qualifications

• Experience in a customer service/call centre environment.
• Ability to motivate a team and drive change.
• Experience leading a team is desirable.
• Experience meeting sales targets.

Responsibilities

• Lead a small, high performing team of employees.
• Provide training and support for onboarding and existing agents.
• Ensure the delivery of exceptional customer service through quality control, consistency and compliance.
• Drive processes in sales and services in line with KPI requirements.
• Provide staff with constructive feedback on performance.
• Identify training needs to ensure best quality of service.
• Ensure action on individual and team outbound call lists.
• Recruitment and onboarding of staff as required.
• Work closely with the Branch Manager.

Skills

Team leadership

Team motivation

Sales target achievement

Customer service

Training & onboarding

Quality control & compliance

Tools

Power BI

Outlook

Microsoft Office

Job description

Flick Anticimex in Cairns, Queensland, is seeking a Customer Service Agent and Team Leader to guide a small, high-performing team in a hybrid role. You will uphold top-tier service, mentorship, and performance standards while delivering sales outcomes.

You will train onboarding, monitor quality and compliance, drive KPI-based processes, provide constructive feedback, and recruit new staff in collaboration with the Branch Manager.