Hybrid Customer Service Advocate — Leasing Perks & Growth

Toyota Finance Australia; Melbourne; Hybrid; AUD 60,000 - 64,000; Full time

Benefits offered by this job

Novated lease

Vehicle purchase program

Superannuation benefits

Social clubs & events

Parental leave

Job summary

Toyota Finance Australia is seeking a Customer Service Representative for our Scoresby office. You will handle 50–60 calls/emails daily, supporting customers with car loan and insurance queries across multiple brands.

The role combines classroom training, mentoring, and weeks of coaching to build product knowledge and sales-oriented skills. The position offers a competitive salary of 60k–64k AUD with a bonus structure and novated lease, plus a hybrid work arrangement and strong development

Qualifications

• Strong customer service mindset with a customer-first approach.
• Excellent verbal and written communication skills.
• Ability to manage challenging customer conversations professionally.

Responsibilities

• Engage with customers to resolve car loan and insurance queries across brands.
• Assist customers to meet vehicle finance needs.
• Contribute to improvements and own your results.
• Meet call handling, quality, and roster standards.

Skills

Customer service

Verbal & written communication

Active listening

MS Office

KPI-driven environment

Tools

MS Office

Job description

Toyota Finance Australia is seeking a Customer Service Representative for our Scoresby office. You will handle 50–60 calls/emails daily, supporting customers with car loan and insurance queries across multiple brands.

The role combines classroom training, mentoring, and weeks of coaching to build product knowledge and sales-oriented skills. The position offers a competitive salary of 60k–64k AUD with a bonus structure and novated lease, plus a hybrid work arrangement and strong development