Car Finance & Insurance Support Pro

Toyota Group; Melbourne; Hybrid; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Hybrid work arrangement

Salary progression and development

Parental leave benefits

Discounted vehicle leasing and vehicle

Job summary

Toyota Finance Australia is seeking a Customer Operations Representative for our Scoresby office. You will engage with customers across car loan and insurance queries, delivering attentive service in a fast-paced contact centre.

The role starts on 23 November 2026, with a hybrid arrangement (2 days in the office) and exposure to training, mentoring, and career development within Toyota Finance Australia. You will join a supportive team with coaching, performance reviews, and opportunities to

Qualifications

• Strong customer service experience with a customer-first mindset.
• Excellent verbal and written communication skills.
• Ability to manage multiple systems and stay organized in a fast-paced environment.

Responsibilities

• Engage with customers to resolve car loan and insurance queries across brands.
• Assist customers to meet vehicle finance needs and provide excellent service.
• Maintain call quality, adhere to standards, and support continuous improvement.

Skills

Customer service

Communication skills

Active listening

Problem solving

Team collaboration

KPI-driven environment

Tools

MS Office

CRM systems

Job description

Toyota Finance Australia is seeking a Customer Operations Representative for our Scoresby office. You will engage with customers across car loan and insurance queries, delivering attentive service in a fast-paced contact centre.

The role starts on 23 November 2026, with a hybrid arrangement (2 days in the office) and exposure to training, mentoring, and career development within Toyota Finance Australia. You will join a supportive team with coaching, performance reviews, and opportunities to