Hybrid Customer Resolution Specialist

IKEA Gruppe; Perth; Hybrid; Confidential; Full time

Benefits offered by this job

Paid annual leave

Parental leave

Employee Assistance Program (EAP)

15% Co-worker discount

Co-worker uniform provided

Free coworker parking

Bonus programme

Job summary

IKEA Perth is seeking a Customer Resolution Representative to deliver fair, efficient after-sales support across phone, email, and chat. The role supports a rotating roster in a hybrid Perth setting, with training to equip you for high-volume customer resolutions and effective problem solving.

The position requires prior customer service experience and strong communication, with a focus on empathy and professional, customer-centric outcomes in a fast-paced environment.

Qualifications

• Experience in customer service or contact centres.
• Strong problem-solving and decision-making skills.
• Excellent verbal and written communication abilities.

Responsibilities

• Manage high-volume inbound customer contacts across channels.
• Deliver timely after-sales support and identify solutions.
• Resolve concerns with empathy and sound judgment.
• Investigate complex cases and coordinate with internal stakeholders.
• Assess claims related to product quality, warranties and extended guarantees.
• Maintain accurate customer records in CRM.
• Meet service levels and response timeframes, ensuring quality experience.
• Build trust and loyalty through positive, seamless interactions.

Skills

Customer service experience

Problem solving

Excellent communication

Resilience

Attention to detail

Teamwork

Computer literacy

Tools

CRM software

Job description

IKEA Perth is seeking a Customer Resolution Representative to deliver fair, efficient after-sales support across phone, email, and chat. The role supports a rotating roster in a hybrid Perth setting, with training to equip you for high-volume customer resolutions and effective problem solving.

The position requires prior customer service experience and strong communication, with a focus on empathy and professional, customer-centric outcomes in a fast-paced environment.