Hybrid Customer Resolution Specialist

IKEA Gruppe; Inner West; Hybrid; Confidential; Full time

Benefits offered by this job

5 weeks paid annual leave

Parental leave

Discounts

Meals subsided

Free uniforms

Free parking

Bonus programme

EAP

Job summary

IKEA Gruppe is seeking a Resolutions Generalist to join the Customer Service Centre in Tempe, NSW. The role involves handling high-volume inbound contacts, delivering after-sales solutions, and documenting all interactions in the CRM system.

Hybrid work arrangements apply, with availability 8:00am–8:30pm on weekdays and alternating weekends. The ideal candidate will have proven customer service experience, excellent communication skills, and the ability to stay composed under pressure while

Qualifications

• Proven customer service experience, retail or contact centre valued.
• Curious with problem-solving to aid remote customers.
• Excellent written and verbal communication in a polite, friendly manner.
• Detail-focused under pressure with strong composure.
• Proficient computer skills and ability to learn IKEA systems.

Responsibilities

• Handle high-volume inbound customer contacts across channels.
• Provide after-sales solutions balancing cost and customer experience.
• Document interactions and resolutions in the CRM system.
• Collaborate with teams to ensure fast, accurate problem resolution.

Skills

Customer service

Problem solving

Written & verbal comms

Attention to detail

Computer skills

Team player

Tools

CRM system

Job description

IKEA Gruppe is seeking a Resolutions Generalist to join the Customer Service Centre in Tempe, NSW. The role involves handling high-volume inbound contacts, delivering after-sales solutions, and documenting all interactions in the CRM system.

Hybrid work arrangements apply, with availability 8:00am–8:30pm on weekdays and alternating weekends. The ideal candidate will have proven customer service experience, excellent communication skills, and the ability to stay composed under pressure while