Hybrid Customer Operations Pro — Growth & Development

Toyota Financial Services; City of Melbourne; Hybrid; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Hybrid working arrangements

Salary reviews

Study leave

Professional development

Discounted private health insurance

Employee Assistance Program

Job summary

Toyota Finance Australia is seeking a Customer Operations Representative in Scoresby, VIC. Start date mid-October 2026, permanent full-time with a hybrid work arrangement.

You will handle 50-60 daily calls/emails, learn products and systems, and progress through coaching before potential upskilling in insurance or retention activities. The role offers a supportive environment, regular coaching, structured development, and opportunities to grow within the company while enjoying hybrid working and

Qualifications

• Strong customer service experience with a customer-first mindset.
• Excellent verbal and written communication skills.
• Experience in a fast-paced KPI-driven environment is preferred.

Responsibilities

• Engage with customers to provide solutions to their car loan & insurance queries.
• Assist our customers to meet their vehicle finance needs.
• Provide excellent customer service at all times.
• Contribute to the success of our business through making recommendations for improvement and taking ownership of your own results.
• Meet the high standards expected within our culture and customer expectations such as call handling times and call quality.

Skills

Customer service

Communication

Active listening

Problem solving

Team player

Tools

MS Office

CRM systems

Job description

Toyota Finance Australia is seeking a Customer Operations Representative in Scoresby, VIC. Start date mid-October 2026, permanent full-time with a hybrid work arrangement.

You will handle 50-60 daily calls/emails, learn products and systems, and progress through coaching before potential upskilling in insurance or retention activities. The role offers a supportive environment, regular coaching, structured development, and opportunities to grow within the company while enjoying hybrid working and