Customer Admin Specialist — Flexible Hours & Growth

Toyota Finance Australia; Western Australia; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible hours

Career development

Parental leave

Wellness program

Volunteer days

Car benefit

Job summary

Toyota Finance Australia in Subiaco is seeking a Customer Administration Representative to deliver exceptional customer service and sales support to customers and the sales team. You will act as a trusted contact, providing timely, accurate and proactive support for day-to-day enquiries while ensuring a seamless customer experience.

Working closely with Relationship Managers and Sales Managers, you will build and nurture strong customer relationships, identify opportunities to support business

Qualifications

• Previous experience in sales support, customer service, fleet management, finance or the automotive industry will be highly regarded.

Responsibilities

• Provide administration support to various sales teams.
• Prepare customer paperwork, sales documents and product information.
• Process and update customer information within internal systems.
• Respond to customer enquiries via phone and email.
• Manage shared inboxes and ensure enquiries are followed up.
• Coordinate customer requests and communicate updates.
• Liaise with customers, suppliers and internal teams.
• Assist with order tracking, delivery updates and resolving issues.
• Manage debtor accounts effectively, ensuring payments are reconciled, allocated correctly and received within agreed timeframes.
• Maintain accurate records, spreadsheets and sales documentation.
• Prepare reports and provide general sales support.
• Build product knowledge to confidently assist customers and colleagues.
• Help maintain templates, documents and internal processes.
• Support the wider team with day-to-day administrative task

Skills

Sales support

Customer service

Fleet management

Finance knowledge

Automotive industry

Education

Business or Commerce degree

Tools

Microsoft Office

Excel

PowerPoint

Word

Job description

Toyota Finance Australia in Subiaco is seeking a Customer Administration Representative to deliver exceptional customer service and sales support to customers and the sales team. You will act as a trusted contact, providing timely, accurate and proactive support for day-to-day enquiries while ensuring a seamless customer experience.

Working closely with Relationship Managers and Sales Managers, you will build and nurture strong customer relationships, identify opportunities to support business