Hybrid Business Systems Analyst — WMS & Process Optimization

NTP Talent; Newcastle City Council; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

NTP Talent is sourcing an experienced Business Systems Analyst for a Workforce Management System implementation. You will facilitate workshops, validate requirements, and drive process improvements in a hybrid, shorter-term contract with immediate start.

You will own outcomes, identify bottlenecks, and lead enablement through training, demonstrations, and effective change management across multiple project streams.

Qualifications

• Proven track record operating as a Business Analyst or Business Systems Analyst within enterprise software implementations or systems transformation projects.
• Domain experience with training management and workforce compliance systems (LMS, Training Needs Analysis, Contractor Management).
• Proactive ownership: self-starter who identifies gaps, consults stakeholders, recommends solutions, and drives outcomes to completion.
• Stakeholder engagement & influence: strong communication to manage multi-level stakeholders and navigate ambiguity.
• Practical problem solver: capable of leading activities independently with a pragmatic, outcomes-driven approach.

Responsibilities

• Lead stakeholder workshops and requirements discussions to capture, document, and validate complex business needs.
• Assess business requirements against existing system functionality to support the functional design and rollout.
• Identify opportunities for process, training, configuration, or system enhancements to improve outcomes.
• Support training management, process alignment, and system demonstration sessions for key groups.
• Own project action items, flag risks, and drive follow-up to resolution.
• Build credibility with internal stakeholders and push workstreams to completion.

Skills

Workshop facilitation

Requirements gathering

Fit-gap & system assessment

Process & system optimisation

Enablement & change support

Action & risk management

Stakeholder engagement & delivery

Clear reporting

Job description

NTP Talent is sourcing an experienced Business Systems Analyst for a Workforce Management System implementation. You will facilitate workshops, validate requirements, and drive process improvements in a hybrid, shorter-term contract with immediate start.

You will own outcomes, identify bottlenecks, and lead enablement through training, demonstrations, and effective change management across multiple project streams.