Hybrid Banking Support Specialist – Customer Care

The Mutual Bank; Maitland; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid working

Paid parental leave

Volunteer leave

Wellbeing program

Job summary

The Mutual Bank is seeking a friendly Contact Centre Consultant to assist Members with banking enquiries by phone and through administrative support, helping them through important life moments and building lasting relationships.

This full-time role offers hybrid working after training, with Monday to Friday 8:45am–5:15pm and one Saturday morning per month (8:45am–12:15pm). A supportive team culture and growth opportunities are provided.

Qualifications

• Experience in a contact centre, customer service or similar member/customer facing role.
• Strong verbal and written communication skills.
• A proactive approach to problem solving and identifying customer needs.

Responsibilities

• Help Members with banking enquiries through phone and administrative support.
• Support Members through important life moments and build lasting relationships.
• Identify solutions that meet Members' needs and develop banking knowledge.
• Develop customer service and problem-solving skills while gaining exposure to products and services.

Skills

Contact centre experience

Customer service

Verbal communication

Written communication

Problem solving

Job description

The Mutual Bank is seeking a friendly Contact Centre Consultant to assist Members with banking enquiries by phone and through administrative support, helping them through important life moments and building lasting relationships.

This full-time role offers hybrid working after training, with Monday to Friday 8:45am–5:15pm and one Saturday morning per month (8:45am–12:15pm). A supportive team culture and growth opportunities are provided.