Hybrid BA – Customer Programs (FinServ)

Challenger Limited; Sydney; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid work environment

Hybrid/flexible working arrangements

Job summary

Challenger Limited in Sydney is seeking a Business Analyst within the Customer Program Management team to translate business needs into clear functional and technical outcomes across large-scale transitions and customer initiatives.

You will facilitate workshops, elicit requirements, conduct impact assessments and partner with stakeholders to ensure delivery success. This is a 12-month max-term role with a hybrid Sydney office and flexible working arrangements.

Qualifications

• Experience as a Business Analyst within corporate financial services is essential.
• Ability to elicit requirements, map processes and engage stakeholders effectively.
• Exposure to insurance or superannuation environments is highly regarded.

Responsibilities

• Facilitate workshops to uncover business needs, align stakeholders and drive decisions.
• Elicit, document and analyse business, functional and technical requirements.
• Conduct impact assessments and validate requirements against business needs.
• Collaborate with delivery partners, providing context and acceptance criteria.
• Use data and gap analysis to test assumptions and inform solution design.
• Map current and future-state processes to improve outcomes and controls.
• Produce and maintain artefacts including requirements documentation and maps.

Skills

Workshop facilitation

Stakeholder management

Requirements elicitation

Process mapping

Impact assessment

JIRA

Confluence

MS Project

Tools

JIRA

Confluence

MS Project

Job description

Challenger Limited in Sydney is seeking a Business Analyst within the Customer Program Management team to translate business needs into clear functional and technical outcomes across large-scale transitions and customer initiatives.

You will facilitate workshops, elicit requirements, conduct impact assessments and partner with stakeholders to ensure delivery success. This is a 12-month max-term role with a hybrid Sydney office and flexible working arrangements.