Service Desk Engineer - Audio Visual Specialist

Centorrino Technologies Pty Ltd.; Toowoomba Regional; Hybrid; AUD 70,000 - 95,000; Full time

Job summary

Centorrino Technologies Pty Ltd. in Australia is seeking a Service Desk Engineer - Audio Visual to join our hybrid team, supporting AV systems across meeting spaces and executive events. You will deliver Level 1 and 2 incident resolution, monitor system performance, and maintain documentation.

The role requires customer‑facing skills, hands‑on AV tech experience (Teams Rooms, Webex, Crestron, AMX), basic networking, and a proactive approach to incident management in an SLA‑driven environment.

Qualifications

• Experience providing Level 1/2 support in enterprise AV or collaboration environments.
• Hands-on AV tech support for Teams Rooms, Webex, Crestron, QSC, AMX, or similar platforms.
• Strong troubleshooting across AV hardware, conferencing, audio, video, control systems, and signal flow.
• Experience using ITSM/ticketing systems and SLA-driven support.
• Basic networking knowledge: TCP/IP, PoE, VLANs, and AV connectivity troubleshooting.
• Excellent customer service and communication; able to assist both technical and non-technical users.
• Ability to work independently in a client-facing environment with competing priorities.

Responsibilities

• Provide Level 1 and Level 2 support for Audio Visual (AV) incidents and service requests across meeting rooms, boardrooms, and collaboration spaces.
• Troubleshoot and resolve issues across AV systems, including audio, video, conferencing, control systems, displays, projectors, cameras, microphones, and room connectivity.
• Support collaboration technologies including Microsoft Teams Rooms, Cisco Webex, Crestron, QSC, AMX, and Cisco room systems.
• Deliver responsive support for live meetings, executive presentations, and business‑critical events, ensuring minimal disruption.
• Perform preventative maintenance, firmware updates, and system monitoring to maximise AV performance.
• Log, prioritise, and resolve incidents in ITSM systems, escalating complex issues to internal teams or vendors where required.
• Maintain accurate documentation, contribute to the knowledge base, and identify opportunities to improve AV services.

Skills

Level 1-2 support

Enterprise AV

AV technologies

ITSM experience

Customer service

Networking basics

Tools

Microsoft Teams Rooms

Cisco Webex

Crestron

QSC

AMX

Job description

Job Description

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Engineer - Audio Visual to join our team in Australia in a hybrid working arrangement, partly on‑site and partly remote.

Requirements

What You'll Do

• Provide Level 1 and Level 2 support for Audio Visual (AV) incidents and service requests across meeting rooms, boardrooms, and collaboration spaces.
• Troubleshoot and resolve issues across AV systems, including audio, video, conferencing, control systems, displays, projectors, cameras, microphones, and room connectivity.
• Support collaboration technologies including Microsoft Teams Rooms, Cisco Webex, Crestron, QSC, AMX, and Cisco room systems.
• Deliver responsive support for live meetings, executive presentations, and business‑critical events, ensuring minimal disruption.
• Perform preventative maintenance, firmware updates, and system monitoring to maximise AV performance.
• Log, prioritise, and resolve incidents in ITSM systems, escalating complex issues to internal teams or vendors where required.
• Maintain accurate documentation, contribute to the knowledge base, and identify opportunities to improve AV services.

What You'll Bring

• Experience providing Level 1 and Level 2 support within enterprise AV or collaboration environments.
• Hands‑on experience supporting AV technologies such as Microsoft Teams Rooms, Cisco Webex, Crestron, QSC, AMX, or similar platforms.
• Strong troubleshooting skills across AV hardware, conferencing technologies, audio, video, control systems, and signal flow.
• Experience using ITSM or ticketing systems and working within SLA‑driven support environments.
• Basic networking knowledge, including TCP/IP, PoE, VLANs, and AV connectivity troubleshooting.
• Excellent customer service, communication, and problem‑solving skills, with the ability to support technical and non‑technical users.
• Ability to work independently in a client‑facing environment while managing competing priorities.

Benefits

• Hybrid working (for majority of our roles) with team anchor days to support collaboration.
• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost‑price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.