HVAC Technical Advisor & Training Specialist

Daikin; Perth; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Superannuation

Performance bonus

Car allowances

On-the-job training

Discounted health fund

Free parking

Job summary

Daikin Australia is seeking a customer-focused technical support specialist for our Perth office. You will provide expert information on the Daikin product range and help users resolve issues, building strong client relationships and ensuring accurate guidance.

You will utilize product data and service manuals to deliver correct information, log calls in the system, and collaborate with the Technical Supervisor for timely resolutions.

Qualifications

• Strong communication and ability to build rapport are essential.
• Familiarity with HVAC and control systems is preferred.
• Experience as a Service Technician is advantageous.

Responsibilities

• Provide technical information and support for Daikin product range.
• Assist users to resolve problems and ensure accurate information.
• Enter all calls into the database with clear problem outlines and actions.

Skills

Communication

Stakeholder rapport

HVAC knowledge

Control systems

Service technician experience

Education

HVAC trade qualification or Engineering degree

Job description

Daikin Australia is seeking a customer-focused technical support specialist for our Perth office. You will provide expert information on the Daikin product range and help users resolve issues, building strong client relationships and ensuring accurate guidance.

You will utilize product data and service manuals to deliver correct information, log calls in the system, and collaborate with the Technical Supervisor for timely resolutions.