Human Resources Services Consultant (12month Secondment/Max Term Agreement)

CommBank; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

CommBank's HR Direct team is seeking a HR Direct Consultant to provide trusted, efficient HR advice to employees and people leaders across the Group, delivering an exceptional customer experience.

Your focus will be to interpret policy, handle employee lifecycle enquiries, performance matters and workplace concerns, while partnering with stakeholders to deliver practical, people-centred solutions and promote self-service and continuous improvement.

Qualifications

• Minimum 2 years' experience in a Human Resources advisory role, providing guidance on a broad range of people-related matters.
• Strong relationship-building skills with the ability to partner effectively with leaders, employees and HR stakeholders at all levels.
• Customer-focused with the ability to understand stakeholder needs and deliver practical, people-centred solutions.
• Proven experience managing sensitive or complex employee matters, exercising sound judgement and influencing positive outcomes.
• Excellent written and verbal communication skills, with the ability to engage and advise diverse audiences.
• Resilient, adaptable and proactive problem solver, with experience applying HR policies, managing competing priorities and delivering outcomes through collaboration and critical thinking.

Responsibilities

• Provide trusted, efficient and professional HR advice while delivering an exceptional customer experience.
• Interpret policy and support a broad range of employee lifecycle enquiries, performance management, workplace concerns and conduct matters.
• Take ownership of matters through to resolution where appropriate and enable employee and leader self-service.
• Build stakeholder capability through coaching and education and contribute to continuous improvement initiatives.

Job description

People are a key part of the Group's strategy and HR partner with our business units in building a vibrant, customer focused and high integrity culture. Human Resources are the custodians of the employee lifecycle - from acquiring talent, through to leadership development and training, internal mobility, advising on employee relations, and delivering remuneration and benefits programs.

Through this, we can:

• Develop best in the world leaders to drive our culture
• Establish workforce capabilities to underpin our future success
• Build a strong foundation for flexibility
• Create a great experience for our people

HR Direct is a dynamic team of trusted Advisors and Consultants who provide simple and effective solutions through quality advice and expertise at the first point of contact. The HR Direct team supports employees and people leaders with their HR policy, workplace relations, pay and navigational enquiries.

HR Direct provides a unique opportunity to build broad HR expertise and develop a strong foundation for future career opportunities across the wider HR function.

About the Role

HR Direct is available to service customers from 9:00am to 5:00pm (AEST and AEDT). You will be required to be available to work within these hours.

As a HR Direct Consultant, you will partner with employees and people leaders across the Group, providing trusted, efficient and professional HR advice while delivering an exceptional customer experience.

Your primary focus will be to provide trusted HR advice and support across a broad range of employee and leader enquiries. You will work closely with customers to understand their needs and provide practical solutions across policy interpretation, employee lifecycle enquiries, performance management, workplace concerns and conduct matters, while taking ownership of matters through to resolution where appropriate.

You will also play an important role in enabling employee and leader self-service, building stakeholder capability through coaching and education, and contributing to continuous improvement initiatives across HR Direct.

As technology continues to evolve, you will embrace digital and AI-enabled ways of working to enhance customer experiences and support continuous improvement.

Through this, you will contribute to HR Direct's success by helping us exceed our customer's expectations.

As with all roles across the bank, in order to achieve HR Direct's high standard of customer service and satisfaction, you will be provided with targets against which your performance will be measured.

We're interested in hearing from people who have:

• Minimum 2 years' experience in a Human Resources advisory role, providing guidance on a broad range of people-related matters.
• Strong relationship-building skills with the ability to partner effectively with leaders, employees and HR stakeholders at all levels.
• Customer-focused with the ability to understand stakeholder needs and deliver practical, people-centred solutions.
• Proven experience managing sensitive or complex employee matters, exercising sound judgement and influencing positive outcomes.
• Excellent written and verbal communication skills, with the ability to engage and advise diverse audiences.
• Resilient, adaptable and proactive problem solver, with experience applying HR policies, managing competing priorities and delivering outcomes through collaboration and critical thinking.

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