Human Resources Manager

Leap Support Services Tasmania; Ulverstone; On-site; AUD 110,000 - 160,000; Full time

Job summary

LEAP Support Services Tasmania is seeking an experienced HR Manager to lead our growing HR function from the leadership table in Ulverstone, Tasmania. You’ll shape workforce strategy, build structures, and develop capability to match LEAP’s growth trajectory.

Reporting to the Director of Operations and sitting on the Senior Leadership Team, you’ll own the full HR remit—from workforce planning to employee relations and compliance—while shaping a people-centric culture across the organisation.

Qualifications

• Seasoned HR generalist or HR Manager with strategic range.
• Substantial HR management experience.
• Knowledge of employment legislation and IR/ER practice in an Australian context.
• Experience in building HR frameworks, policies, and processes.
• Confidence advising senior leaders on workforce strategy.
• Experience in disability/health/community services is highly regarded, but not essential.

Responsibilities

• Design and execute LEAP's HR strategy in direct alignment with our growth plans.
• Lead workforce planning and recruitment strategy to keep pace with service demand.
• Own employee relations, industrial relations, and award interpretation, including complex investigations and disciplinary matters.
• Build performance management, engagement, and retention frameworks that scale.
• Own the Support Worker Learning Journey and broader capability-building strategy.
• Lead HR policy, compliance, and employment lifecycle governance.
• Build and lead the HR function itself, including future direct reports.
• Provide strategic advice to Directors and the SLT on workforce trends, risks, and opportunities.

Skills

HR management

Australian employment law

HR frameworks

Stakeholder advisory

Job description

Lead a growing HR function. Shape the future of a leading North-West Tasmanian NDIS provider. Sit at the leadership table from day one.

About LEAP Support Services Tasmania

At LEAP Support Services Tasmania, our NDIS service means the world to our Participants which means our Team is at the core of everything we stand for. Founded in 2014 and grounded in a person-centered approach, LEAP has grown into one of the leading NDIS providers on Tasmania's North-West Coast - offering Supported Independent Living, Short and Medium-Term Accommodation, 1:1 community support, and Coordination of Supports.

Which brings us to you. We're after someone who genuinely loves HR from the grass roots up, the strategy, the basics of redefining processes and yes, the ‘hard to hide from’ administrative tasks too, but most importantly the people-focused mentality! This is a brand-new role, a page in the LEAP book that needs rewriting, a Senior Leadership Team who wants HR in the room, and a growing organisation that needs someone to help build the people side of it properly. If that sounds less like a position description and more like an opportunity you've been quietly hoping would come along, read on.

You’ll take the reins of our HR function, with the support and direction from the business owner and our Director of Operations to build the strategy, structures, and capability to match where LEAP is headed. You’ll report directly to the Director of Operations and sit on our Senior Leadership Team (SLT), with a genuine mandate to shape how we grow.

About the role

As HR Manager, you’ll own the full HR remit for LEAP, from workforce planning and recruitment through to employee relations, performance, culture, and compliance. You’ll be a core member of our Senior Leadership Team, translating our growth plans into the workforce structures, capability, and culture we need to deliver on them.

Day to day, you’ll:

• Design and execute LEAP's HR strategy in direct alignment with our growth plans

• Lead workforce planning and recruitment strategy to keep pace with service demand

• Own employee relations, industrial relations, and award interpretation -including complex investigations and disciplinary matters

• Build performance management, engagement, and retention frameworks that scale

• Own the Support Worker Learning Journey and broader capability-building strategy

• Lead HR policy, compliance, and employment lifecycle governance

• Build and lead the HR function itself, including future direct reports

• Provide strategic advice to Directors and the SLT on workforce trends, risks, and opportunities

About you

You're a seasoned HR generalist or HR Manager with genuine strategic range -comfortable equally with SLT-level conversations about workforce planning, and the hands-on realities of employee relations, IR, and compliance. You’ll bring:

• Substantial HR management experience, ideally including scaling a workforce through growth

• Strong working knowledge of employment legislation, award interpretation, and IR/ER practice in an Australian context

• Experience building HR frameworks, policies, and processes - not just administering existing ones

• Confidence advising senior leaders and holding your ground on workforce strategy

• Experience in the disability, health, or community services sector highly regarded, but not essential - what matters most is your ability to build and lead

What LEAP offers

• An attractive salary package, negotiable based on experience
• A genuine seat at the leadership table, this role reports to the Director of Operations and sits on our SLT
• The opportunity to shape a growing HR function your way, backed by leadership that wants
• The chance to make a tangible difference to the people who support our Participants every day
• A full-time, on-site role based in Ulverstone, in Tasmania's beautiful North-West