Human Resources and Support Services Manager

The Australian Foundation For CDKL5 Research Limited; Geelong; Sur place; AUD 100 000 - 140 000; Plein temps

Résumé du poste

The Australian Foundation for CDKL5 Research Limited in Geelong VIC is seeking a Human Resources and Support Services Manager to lead HR, support workforce, and ensure operational compliance. You will develop systems, manage staff, and close risks within a framework that prioritises client and family-centred service delivery.

Responsibilities include workforce planning, rostering governance, recruitment, onboarding, and policy development, with a focus on legal compliance, WHS and NDIS

Qualifications

• Experience managing employees, recruitment, performance, conduct and workforce development.
• Senior management capability with independent decisions and delegated authority.
• Strong knowledge of Australian employment law, SCHADS Award, award-based pay and rostering.
• Experience with disability, health or community services teams and NDIS obligations.
• Ability to develop and maintain practical policies, procedures, systems and compliance records.

Responsabilités

• Directly manage support workers and administrative staff, including performance, conduct, capability, communication and compliance in a client and family centred service culture.
• Set service standards and expectations; supervise and conduct performance reviews; take corrective or formal action within delegation.
• Resolve concerns, grievances and conflict fairly, confidentially and consistently.
• Lead workforce planning and rostering governance, ensuring safe two-worker arrangements and appropriate skill mix.
• Manage recruitment, onboarding, probation, performance review, workforce development and offboarding.
• Maintain accurate, secure employee records, contracts, screening, qualifications, training and credentials.
• Own the operational policy framework, including registers, version control, approvals and staff acknowledgement.
• Develop and update HR, workforce and operational policies in response to legislation, incidents and audits.
• Maintain continuous audit readiness through evidence, owners and assurance checks.
• Advise Director(s) on workforce strategy, risk, culture and support-service systems.

Connaissances

Leadership

Communication

Judgement

Organisation

Problem-solving

Record management

Formation

Tertiary qualification in HR/Business/Management or substantial relevant experience

Description du poste

Human Resources and Support Services Manager

The Australian Foundation For CDKL5 Research Limited - Geelong VIC

Lead AFCR's human resources, support workforce, operational compliance, policy framework and internal support services. Operating under limited direction, exercise substantial judgement and delegated managerial authority to develop systems, manage staff, resolve workforce issues and ensure risks and compliance gaps are addressed and closed.

Key responsibilities

Directly manage support workers and relevant administrative staff, including performance, conduct, capability, communication and compliance in a client and family centred service culture.

Set service standards and expectations; provide supervision, coaching and performance reviews; and take corrective or formal performance action within delegation.

Resolve concerns, grievances and conflict fairly, consistently and confidentially, escalating where required by delegation, risk or law.

Lead workforce planning and rostering governance, ensuring continuity, safe two-worker arrangements where required, appropriate nursing and disability-support skill mix, participant-specific competencies, and lawful roster notice and changes.

Manage recruitment, onboarding, probation, performance review, workforce development and offboarding.

Maintain accurate, secure and current employee records, contracts, screening, qualifications, training and credentials.

Own the operational policy framework, including registers, review cycles, version control, approvals, implementation and staff acknowledgement.

Develop and update HR, workforce and operational policies in response to legislation, applicable NDIS requirements, incidents, audits, service risks and organisational change.

Maintain continuous audit readiness through reliable evidence, clear owners, due dates, registers and assurance checks.

Advise Director(s) on workforce strategy, risk, compliance, culture and support-service systems.

About you

Tertiary qualification in Human Resources, Business, Management or a related field, or substantial relevant experience.

Experience managing employees, recruitment, performance, conduct and workforce development.

Senior management capability, including independent decisions, delegated authority, systems development and accountability for outcomes.

Strong working knowledge of Australian employment law, the SCHADS Award and relevant streams, award-based pay and rostering, WHS, anti-discrimination and workforce compliance.

Experience managing disability, health or community services teams delivering complex and high-intensity supports, with understanding of NDIS obligations and clinical governance interfaces.

Ability to develop, implement and maintain practical policies, procedures, systems and compliance records.

Strong communication, judgement, organisation, problem-solving and record-management skills.

Ability to handle sensitive matters fairly, discreetly and professionally.

Ability to ensure safe staffing and clinical boundaries through qualification and competency verification, two-worker models, incident escalation and collaboration with nursing/allied-health professionals.

About us

Australian Foundation for CDKL5 Research (AFCR) is a small local business that values equality, inclusion, compassion and community. We welcome people of all genders and ages; people with disability; Aboriginal and Torres Strait Islander peoples; culturally and linguistically diverse communities; LGBTIQ+ people; and diverse cultures, religions and beliefs.