Human Resources Advisor

Austin Health; Melbourne; Hybrid; AUD 69,000 - 74,000; Full time

Benefits offered by this job

Salary packaging

Monthly Accrued Day Off

Hybrid work model

Onsite childcare

Wellbeing program

Mentoring and career development

Job summary

Austin Health is seeking a Fixed-term, full-time HR Services Advisor at Heidelberg Repatriation Hospital in Melbourne. This role provides frontline HR support, interprets EBAs, and offers guidance on Kronos and payroll-related matters within a flexible hybrid setup.

You will deliver exceptional customer service across phone, email and in person, support change projects, and ensure timely, accurate HR administrative tasks while collaborating with the HR Shared Services team.

Qualifications

• Commitment to delivering exceptional customer service
• Strong communication and interpersonal skills
• Experience with SAP SuccessFactors, JIRA and UKG Kronos
• Excellent organisational and administrative abilities
• Ability to prioritise tasks and manage workload effectively

Responsibilities

• Provide exceptional customer service to managers and employees via phone, email and in person
• Interpret EBAs to support managers and staff
• Coach on Kronos, contractual arrangements and EBA queries
• Collaborate with HRSS team to complete administrative tasks promptly
• Support change projects and keep stakeholders informed and risks addressed

Skills

Customer service

Communication

Organisational skills

Problem solving

Team collaboration

Tools

SAP SuccessFactors

JIRA

UKG Kronos

Job description

• Fixed-term, full-time opportunity to join our HR Services team
• $69,438.71-$74,300.72 base salary + super + generous salary packaging + monthly Accrued Day Off
• Flexible hybrid working from our office at Heidelberg Repatriation Hospital and your home

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.

About HR Services

The HR Shared Services (HRSS) Department is part of the broader People and Culture Directorate. It is a well-regarded operations function, consisting of teams that provide accurate and efficient HR services across the organisation. With a focus on service excellence and customer-centricity, the HRSS teams work collaboratively together and with the broader People and Culture function to support employees and managers through the employee life cycle. HRSS includes payroll, salary packaging, HR services and HR systems.

About the role

Reporting to the HR Shared Services Manager, you will contribute to the operational excellence of HRSS by providing consistent, accurate and timely advice and support to managers and employees across a broad range of HR queries.

A regular day will see you:

• Provide exceptional customer service support and advice to Austin Health managers and employees on a broad range of HR queries, via phone, email and in person.
• Understand and interpret all EBAs to provide the necessary support to managers and employees.
• Coach line managers and employees on all matters related to Kronos, contractual arrangements and EBA queries.
• Work collaboratively with the broader team to ensure all aspects of administrative tasks are attended to in a timely manner.
• Actively support change projects to ensure stakeholders are well informed, timelines are met, and any risk identified and worked through.

About you

To be successful in this role, you’ll bring with you:

• A commitment to providing exceptional customer service at all levels of the organisations
• Excellent communication and interpersonal skills
• Prior knowledge and experience with SAP SuccessFactors, JIRA and UKG Kronos
• Strong problem-solving skills with the ability to understand and interpret information and data, such as policies, EBAs and other relevant information
• Highly developed organisational and administrative skills, including strong attention to detail and the ability to prioritise tasks and control own workload
• The ability to be agile and proactively collaborate with the team.

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation.
• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program.
• Onsite childcare at Austin Hospital, easy access via public transport and car parking options.
• Mentoring and career development opportunities.

Work with us!

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. Austin Health is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with Child Safe Standards. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Caitlyn Rompante, HR Operations Lead at [e-mail].