Human-Centred Design Lead for LMS Transformation

UNSW Employees, Location, Alumni; Sydney; Hybrid; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Flexible working options

Career development and leadership

17% superannuation contributions and 0

Leave loading payments

Christmas leave

Discounts across retailers

Job summary

UNSW is seeking a Human Centred Design (HCD) Lead to shape the LMS transformation, turning user insights into intuitive systems, navigation and workflows. You’ll bring designers, analysts and learning specialists together to create a solution that works for people and supports lasting adoption.

You will lead a multidisciplinary design team, mentor UX designers and accessibility specialists, and partner with change management to align design activity with adoption outcomes.

Qualifications

• Tertiary qualifications in human-centred design, service design, UX/UI design, or related field with substantial leadership experience.
• Experience leading human-centred design or co-design in large-scale transformations, preferably in higher education.
• Expertise in discovery research, journey mapping, service design, workshops and usability testing.

Responsibilities

• Lead HCD programs at scale and mentor a multidisciplinary design team.
• Translate user research and design decisions into practical standards, templates and guidance.
• Collaborate with designers, analysts and learning specialists across faculties to shape LMS transformation.
• Engage stakeholders and drive adoption through inclusive design and change activities.

Skills

HCD leadership

User research

Facilitation

Stakeholder engagement

Accessibility

Design systems

Education

Tertiary qualification in HCD/UX

Job description

UNSW is seeking a Human Centred Design (HCD) Lead to shape the LMS transformation, turning user insights into intuitive systems, navigation and workflows. You’ll bring designers, analysts and learning specialists together to create a solution that works for people and supports lasting adoption.

You will lead a multidisciplinary design team, mentor UX designers and accessibility specialists, and partner with change management to align design activity with adoption outcomes.