Hub Operations Lead - Process & People

UPS; Coomba Park; On-site; AUD 60,000 - 90,000; Full time

Job summary

UPS in Australia’s New South Wales region seeks a hands-on operations professional to manage day-to-day service issues within a busy operation. You will work alongside hourly and management staff to address process, safety, staffing, and training, coordinating efforts to ensure customer satisfaction is met.

This permanent, full-time role focuses on the smooth execution of procedures and systems, contributing to reliable service delivery and continuous improvement across the operation.

Responsibilities

• Handles day-to-day service issues within an operation.
• Works with hourly and management staff to address process, safety, staffing, and training.
• Coordinates the needs and efforts of the operation to ensure customer satisfaction is met.
• Facilitates the smooth execution of procedures and management of systems.

Job description

UPS in Australia’s New South Wales region seeks a hands-on operations professional to manage day-to-day service issues within a busy operation. You will work alongside hourly and management staff to address process, safety, staffing, and training, coordinating efforts to ensure customer satisfaction is met.

This permanent, full-time role focuses on the smooth execution of procedures and systems, contributing to reliable service delivery and continuous improvement across the operation.