HR Services Team Leader

Veolia; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible and hybrid working options

Professional development and training

Generous leave provisions

Employee assistance program

Hybrid/office-based arrangement

Job summary

Veolia Australia is seeking a dynamic HR Services Team Leader to guide a team of HR Coordinators across multiple locations and ensure timely delivery of employee lifecycle activities.

You will partner with HRBPs, Payroll, Talent Acquisition and IT to drive process improvements, maintain accurate data in SuccessFactors, and manage a high-volume ServiceNow queue.

Qualifications

• Tertiary qualification in Human Resources or equivalent experience.
• Proven team leadership experience.
• Track record of achieving KPIs in customer service.
• Knowledge of employment legislation.
• Experience using HR systems; SuccessFactors and ServiceNow desirable.
• Strong stakeholder management and communication skills.
• Demonstrated process improvement capabilities.
• Sound knowledge of Australian employment legislation (Fair Work Act, NES).

Responsibilities

• Lead, coach and develop a team of HR Coordinators across multiple locations.
• Oversee a high-volume ServiceNow queue, triaging and allocating requests.
• Ensure timely delivery of employee lifecycle processes (onboarding, changes).
• Maintain accurate employee data in SuccessFactors and HR records handling.
• Build relationships with HRBPs, managers, Payroll, Talent Acquisition and IT.
• Monitor KPIs and SLAs; drive practical process improvements.
• Set clear expectations, support team performance and customer focus.

Skills

Team leadership

KPI delivery (customer service)

Stakeholder management

Communication skills

Process improvement

Employment legislation knowledge

HR systems experience

Ticketing/case-management tools

Education

Tertiary qualification in Human Resources or equivalent

Tools

SuccessFactors

ServiceNow

HR ticketing systems

Job description

Join Veolia, a global environmental leader with 170+ years of experience across 40+ countries. With 220,000 employees worldwide and 6,500 staff at 300 ANZ sites, we deliver innovative Water, Waste, Energy and Industrial Services for a sustainable future.

The Opportunity

HR Services Team Leader | Permanent, full-time | Sydney, Melbourne or Adelaide

We are seeking a dynamic HR Services Team Leader to join our National HR Team. In this pivotal role, you will lead a team of HR Coordinators across multiple locations, ensuring the efficient delivery of employee lifecycle activities and maintaining strong relationships with key stakeholders.

As the primary conduit between HR Services and the broader HR community, you'll play a crucial role in driving operational excellence and fostering a high-performing team culture.

We are accepting applications from candidates based in Sydney, Melbourne, or Adelaide.

What's on offer

• Competitive salary package and benefits
• Collaborative and inclusive work environment
• Opportunity to drive process improvement and innovation
• Professional development and training opportunities
• Flexible working arrangements

What you'll be responsible for

• Lead, coach and develop a team of HR Coordinators working across multiple locations
• Oversee a high-volume ServiceNow queue, including triaging and allocating requests, balancing workloads, monitoring progress and escalating issues
• Ensure timely and accurate delivery of employee lifecycle processes, including onboarding and employee changes
• Maintain accurate employee and position data in SuccessFactors, and ensure employee records are handled appropriately
• Build effective working relationships with HRBPs, business managers, Payroll, Talent Acquisition and IT
• Monitor service performance against KPIs and SLAs (monthly reporting), identify recurring issues and bottlenecks, and drive practical process improvements
• Set clear expectations, support team performance and development, and promote consistent, customer-focused service

What you'll need to be successful

• Tertiary qualification in Human Resources or equivalent experience
• Proven team leadership experience
• Track record of achieving KPIs in customer service
• Knowledge of employment legislation
• Experience using HR systems and case-management or ticketing tools; SuccessFactors and ServiceNow experience is highly desirable
• Strong stakeholder management and communication skills
• Demonstrated process improvement capabilities
• Sound knowledge of Australian employment legislation, including the Fair Work Act and National Employment Standards

Why Veolia?

At Veolia, we support our people both at work and beyond. Enjoy a comprehensive range of benefits designed to help you thrive, including:

• Generous paid parental leave and paid volunteer days
• Flexible and hybrid working arrangements (office based minimum 3 days per week)
• Superannuation contributions on unpaid parental leave
• Fitness Passport and discounted health insurance
• Employee Assistance Program (Thrive) for you and your family
• Novated leasing and vehicle discounts
• Bonus and referral programs, plus employee share plan
• Ongoing professional development and clear career pathways

Veolia is committed to ensuring every employee returns home safely every day under our Always Safe Charter.

Join a team that values your wellbeing, growth, and contribution—while making a real impact on the environment and our communities.

Fairness, Diversity & Inclusion

Veolia is committed to fostering a diverse, equitable, and inclusive workplace where everyone is valued and respected. We welcome applications from all backgrounds and are dedicated to providing a safe, supportive, and accessible environment. If you require adjustments to the recruitment process, please let us know so we can support you.

Discover more about our benefits, culture, and commitment to diversity at anz.veolia.com/careers. We value your interest in our employment opportunities and commit to respond to all applications.

Veolia is committed to conducting recruitment in a fair, ethical and transparent manner based solely on merit. Candidates with direct or indirect personal/professional ties to Veolia and/or any third party related to Veolia business (including but not limited to Veolia's suppliers, customers, partners and competitors) must disclose this information.