HR Operations Manager

Credit Corp Group Limited; Sydney; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible hybrid work

Bonus incentives

Training & progression

EAP & health benefits

Volunteer leave

Employee discounts

Breakfast provided

Job summary

Credit Corp Group Limited is seeking an HR Operations Manager to own our operational shared services, driving automation, standardising processes from onboarding to offboarding, and uplifting service delivery.

You will lead a small HR Operations team, partner with stakeholders and focus on systems, data and continuous improvement to enhance efficiency and the overall employee experience.

Qualifications

• Experience in HR Operations or HR Shared Services with end-to-end lifecycle knowledge.
• Experience leading or mentoring a team and driving high performance.
• Proven ability to implement process improvements for efficiency and service delivery.
• Strong HR systems and reporting skills, with ability to leverage tech.
• Excellent communication and stakeholder management with attention to detail.
• HiBob experience is highly regarded.
• Relevant HR qualifications or equivalent practical HR experience.

Responsibilities

• Lead day-to-day HR Operations activities across onboarding, changes, offboarding and lifecycle administration.
• Drive continuous improvement in People Operations processes using automation.
• Design and optimise scalable workflows to improve efficiency and employee experience.
• Manage HR queries and improve knowledge resources and training.
• Maintain accurate records, contracts and documentation compliant with legislation and privacy.
• Lead and develop the HR Operations team fostering collaboration and improvement.

Skills

HR Operations

Team leadership

Automation

HR systems

Stakeholder management

Communication

Education

Bachelor's degree in HR

Tools

HiBob

Job description

• Lead HR Shared Services, driving improvements in people operations and service delivery quality.
• Sydney CBD Location - Flexible hybrid work options for a better work-life balance.
• Enjoy a competitive salary with bonus incentives.

As the HR Operations Manager, you'll take ownership of our HR operational shared services processes, ensuring a consistent and standardised approach across the organisation. You will drive continuous improvement across the employee lifecycle, from onboarding to offboarding, while championing automation, process efficiency and an uplift in service delivery.

Partnering with stakeholders across the business, you will design, optimise and maintain scalable workflows that enhance efficiency, accuracy and the overall employee experience. Combining your operational expertise with a passion for systems, data and continuous improvement, you will lead a small team and help shape the future of HR operations across the organisation.

Key Responsibilities:

• Lead day-to-day HR Operations activities, including onboarding, employee changes, offboarding and employee lifecycle administration.
• Drive continuous improvement across People Operations processes, identifying opportunities for automation and service enhancements.
• Design, review and optimise workflows to improve efficiency, scalability and the employee experience.
• Manage and respond to HR queries, identifying recurring themes and opportunities to improve processes, knowledge resources and training.
• Maintain accurate employee records, contracts and documentation, ensuring compliance with employment legislation and privacy requirements.
• Lead and support the HR Operations team, fostering a culture of collaboration, accountability and continuous improvement.

What We’re Looking For:

• Demonstrated experience in HR Operations, HR Shared Services or a similar HR function, with a strong understanding of end-to-end employee lifecycle processes.
• Experience leading or mentoring team members, with the ability to build capability and drive high performance.
• Proven ability to identify and implement process improvements that enhance efficiency and service delivery.
• Strong understanding of HR systems and reporting, with the ability to leverage technology to improve processes and outcomes.
• Excellent communication, stakeholder management and organisational skills, with strong attention to detail.
• Experience with HiBob will be highly regarded.
• Relevant HR qualifications or equivalent practical HR experience.

What We Can Offer You

We offer a range of benefits designed to support your career, wellbeing and life outside of work, including:

• Flexible hybrid working arrangements and a Dress for Your Day culture
• Performance-based bonus and incentive opportunities
• Structured training, nationally recognised qualifications and genuine career progression opportunities
• Employee Assistance Program (EAP), discounted health insurance and wellbeing benefits
• Paid volunteering leave, additional leave purchase options and other lifestyle benefits
• Complimentary breakfast, fresh fruit and employee discounts

About Us

Credit Corp is Australia's largest provider of sustainable financial services to consumers outside the traditional banking sector. With more than 2,200 employees across Australia, New Zealand, the United States and the Philippines, we help customers navigate financial challenges through responsible debt purchasing, collections and consumer lending solutions. Our focus is on creating better outcomes for customers while providing rewarding career opportunities for our people.

At Credit Corp, we are committed to building a diverse, inclusive and supportive workplace where everyone feels valued and has the opportunity to succeed. We welcome applications from people of all backgrounds, cultures and experiences, including Aboriginal and Torres Strait Islander peoples, members of the LGBTQIA+ community, people of all ages and people living with disability.