Housing Manager

NSW Department of Communities and Justice; Banora Point; On-site; AUD 117,000 - 129,000; Full time

Job summary

NSW Department of Communities and Justice, through Homes NSW, is seeking a Housing Manager to lead delivery of housing services in the Northern District from Tweed Heads. The role involves managing teams, advising clients, and ensuring effective service delivery with a focus on outcomes.

This ongoing talent pool position requires regular travel and field work, with responsibilities spanning planning, leading, organising and monitoring to ensure strong performance and stakeholder collaboration.

Qualifications

• Ability to advise clients and advocates navigating housing needs.
• Experience handling crisis situations.
• Ability to drive performance against KPIs and targets.
• Strong stakeholder relationship skills across internal and external partners.

Responsibilities

• Monitor service standards and uplift practice to promote adherence to housing practice standards.
• Ensure services are delivered in compliance with legislation and policy.
• Undertake resource planning and allocate capacity.
• Foster team development and drive performance improvement.
• Assist with complex service issues and policy interpretation.
• Communicate and negotiate to manage key stakeholder relationships.

Skills

People management

Stakeholder management

Resource planning

Policy interpretation

Job description

Location: Tweed Heads

Employment Type: Ongoing Talent Pool for Future Opportunities across the Northern District

Salary: $116,981 to $129,492, plus superannuation and annual leave loading

Your role

Housing Services comes under the Homes NSW umbrella. Homes NSW is a division within the Department of Communities and Justice (DCJ) to deliver quality homes and services that change lives and end homelessness.

What You’ll Do

Housing Managers support the overall functionality, coordination, and cohesion of their team in delivering quality services and achieving shared outcomes.

• Provide advice to clients and their advocates to navigate complex housing needs.
• Responding to crisis
• Effectively responding to the needs of customers
• Ensuring that service delivery is efficient & that targeted goals and KPI’s are achieved.
• Manage stakeholder relationships

You will demonstrate strong management skills within your daily interactions and have a clear understanding of how planning, leading, organising and monitoring contributes to being an effective manager.

Regular travel and field work is a requirement of this position.

What We’re Looking For

In this role, you will:

• Monitor service standards and uplift practice to promote adherence to the housing practice standards
• Ensure services are delivered in compliance with legislation and policy
• Undertake resource planning
• Foster team development and drive performance improvement
• Assist with complex service issues and policy interpretation
• Communicate and negotiate to efficiently foster and manage key stakeholder relationships internally and externally

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Applications close

Friday 13th November at 11:59pm AEST

Got a question?

For more information about the role or what it’s like to work for Homes NSW, please contact the hiring manager Kristie O'Brien on 0438270592 or via email at [e-mail]

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please reach out to Rania El Boustani on 0457 853 766 or via email at [e-mail]

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.