Housing Manager

Homes NSW; Newcastle; On-site; AUD 117,000 - 129,000; Full time

Benefits offered by this job

Challenging career

Flexible work environment

Competitive pay and conditions

Training and development opportunities

Health & wellbeing programs

Job summary

HOMES NSW is seeking a Housing Manager in Newcastle to lead frontline housing operations and guide a team in delivering client-focused services. The role emphasizes strong planning, leadership, and data-driven decision making to achieve outcomes for residents.

The position requires regular travel and field work, with a focus on quality service delivery, stakeholder collaboration, and fostering a thriving workplace.

Qualifications

• Manages frontline housing operations and staff
• Ensures service standards align with housing practice standards
• Interprets policy and legislation to guide service delivery
• Plans resources and drives team performance

Responsibilities

• Provide advice to clients and advocates to navigate housing needs
• Respond to crises and urgent housing issues
• Address customer needs promptly and effectively
• Ensure service delivery meets targets and KPIs
• Manage relationships with internal and external stakeholders

Skills

Management skills

Stakeholder management

Policy interpretation

Team development

Resource planning

Communication

Crisis response

Job description

Housing Manager | Housing Services HOMES NSW Location: Newcastle Employment Type: Ongoing Talent Pool for Future Opportunities across the Northern District Salary: $116,981 to $129,492, plus superannuation and annual leave loading

Your role Housing Services comes under the Homes NSW umbrella. Homes NSW is a division within the Department of Communities and Justice (DCJ) to deliver quality homes and services that change lives and end homelessness. The Housing Manager supports the team with overseeing the delivery of frontline housing operations. The Housing Manager is responsible for the day-to-day work of client service teams, providing direction, support & guidance, and feedback to team members. The Housing Manager also reviews operational data and reports and facilitates the delivery of quality outcomes including customer centred service delivery, strong partnerships for impact and a thriving and empowered workplace.

What you’ll do

You will demonstrate strong management skills within your daily interactions and have a clear understanding of how planning, leading, organising and monitoring contributes to being an effective manager. Regular travel and field work is a requirement of this position.

• Provide advice to clients and their advocates to navigate complex housing needs.
• Responding to crisis
• Effectively responding to the needs of customers
• Ensuring that service delivery is efficient & that targeted goals and KPI’s are achieved.
• Manage stakeholder relationships

What we’re looking for

• Monitor service standards and uplift practice to promote adherence to the housing practice standards
• Ensure services are delivered in compliance with legislation and policy
• Undertake resource planning
• Foster team development and drive performance improvement
• Assist with complex service issues and policy interpretation
• Communicate and negotiate to efficiently foster and manage key stakeholder relationships internally and externally

What We Offer

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Applications close Friday 13th November at 11:59pm AEST

Got a question? For more information about the role or what it’s like to work for Homes NSW, please contact the hiring manager Kristie O'Brien on 0438270592 or via email at [e-mail]

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please reach out to Rania El Boustani on 0457 853 766 or via email at [e-mail] Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website .

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. For more information visit Applying for DCJ jobs on the DCJ website. Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/ The Welcome Experience Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.