Housing Services Officer

Victorian Department of Families, Fairness & Housing; Horsham; On-site; AUD 60,000 - 78,000; Full time

Job summary

The Victorian Department of Families, Fairness & Housing is seeking a Housing Services Officer to support housing programs and provide client-centred services to individuals and families seeking housing assistance or living in public housing. Based in offices across Victoria, the role covers tenancy and property management and housing advice.

Classification 2 roles are competent across housing functions and may act as a local reference point for less experienced staff, working under general

Qualifications

• Applicants must be Australian Citizens, Permanent Residents or hold a valid work permit or visa.
• Pre-employment screening, including police check and misconduct screening, may be required.

Responsibilities

• Assess client's needs and provide advice on housing options from established policy, procedures and standards.
• Prepare routine cases with established procedures and represent the Department at VCAT.
• Apply early intervention strategies to sustain tenancies.

Job description

THE ROLE

The Housing Services Officer role is a client facing position which supports the delivery of the Department of Families, Fairness and Housing's housing program and play a vital role in supporting client-centered services to individuals and families who seek housing assistance or reside in public housing.

Housing Services Officers are part of a network of community workers and organisations that share the responsibility for working with vulnerable people to promote and support their wellbeing. Based in offices across the state, the role undertakes a range of tasks relating to tenancy and property management and the provision of housing advice and assistance.

Housing Services Officers at Classification 2 are fully competent across the assigned housing functions and apply well-developed skills in all areas. They may be required to be a local reference point in processes and procedures for less experienced staff and to will work in an environment under general supervision.

Accountabilities Include

• Assess client's needs and provide advice on housing options from a range of established policy, procedures and standards.


• Prepare routine cases with well established procedures and represent the Department at Victorian Civil Administrative Tribunal (VCAT).


• Apply early intervention strategies to sustain tenancies.

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.