Housing Client Services Officer – Fitzroy North

Aboriginal-Housing-Victoria; Melbourne; On-site; AUD 65,000 - 75,000; Full time

Job summary

Aboriginal Housing Victoria (AHV) invites applications for a Client Services Officer based in Melbourne, Fitzroy North. The role supports tenancy services within the Housing Solutions Division, working to manage inquiries, waiting lists and maintenance-related communications.

Casual and full-time 12-month contracts are available, with a focus on efficient, accurate client service. Reporting to the Maintenance Administration Coordinator, you will handle tenant enquiries, document interactions,

Responsibilities

• Be the first point of contact for all tenant telephone enquiries providing a professional, courteous and responsive service, including obtaining and providing accurate and relevant information to tenants, redirecting calls and forwarding messages promptly and accurately to relevant staff.
• Responding to and actioning telephone and email tenant enquiries consistent with AHV policies and procedures resolving these where possible within the level of CSO delegation or providing appropriate referral to other AHV staff.
• Use AHV systems to accurately record tenant and other information and search for up to date information.
• Work in collaboration with other AHV staff, particularly housing officers and property compliance officers and assist other team members in projects and activities.
• Identify opportunities for improvement in client service systems and processes.
• Provide a high level of administrative assistance including written correspondence to tenants to seek information and advice around maintenance outcomes.
• Comply with AHV’s policies and procedures at all times.
• Prioritise work and manage working time to ensure efficient productivity.
• Exercise a duty of care to work safely, taking reasonable care to protect your own health and safety and that of your fellow workers, volunteers and clients including following safe working procedures and instructions.
• Perform other duties as directed that fall within the scope of the position or the incumbent’s knowledge and skills base.

Job description

Aboriginal Housing Victoria (AHV) invites applications for a Client Services Officer based in Melbourne, Fitzroy North. The role supports tenancy services within the Housing Solutions Division, working to manage inquiries, waiting lists and maintenance-related communications.

Casual and full-time 12-month contracts are available, with a focus on efficient, accurate client service. Reporting to the Maintenance Administration Coordinator, you will handle tenant enquiries, document interactions,