Housing and Tenancy Officer

Common Equity Housing; Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Paid leave

Hybrid work

Annual leave loading

Employee Assistance Program

Office in Carlton

Job summary

Common Equity Housing (CEHL) is seeking a motivated Housing and Tenancy Officer to join our team in Melbourne. You will coordinate housing service processes, maintain tenancy records, support inspections, and drive improvements to ensure responsive, high-quality housing for clients.

You will bring strong interpersonal skills, confidentiality, and organisational abilities to foster positive stakeholder relationships and streamline housing operations in a hybrid work environment.

Qualifications

• Ability to interpret relevant legal requirements and compliance regulations (e.g. Vic Residential Tenancies Act, Housing Act).
• Understanding of CEHL operations and the community housing sector in Victoria.
• Experience working with community-based or membership-based organisations.

Responsibilities

• Coordinate CEHL's housing service processes and maintain tenancy records.
• Support inspections and service delivery workflows to improve outcomes.
• Drive continuous improvement to enhance housing services and responsiveness.

Skills

Legal compliance awareness

Community housing knowledge

Stakeholder management

Interpersonal skills

Confidentiality

Organizational skills

Job description

The opportunity

We’re seeking a motivatedand enthusiastic Housing and Tenancy Officer to join CEHL and build a meaningful career with a stable, respected registered housing provider.

You’ll be part of a collaborative and supportive team, working closely with CEHL teams to support the delivery of an innovative, renter‑centred housing model that genuinely puts people first.

Why work with us

CEHL offers excellent working conditions and benefits, including:

• Generous salary packaging, including meals and entertainment allowance


• Six additional days of paid leave


• Hybrid working arrangements


• 17.5% annual leave loading


• Access to our Employee Assistance Program


• Modern Carlton office close to Lygon Street cafés and local parks.

If you value purpose led work, integrity and collaboration, CEHL is a place where you can do work that matters.

About the role

The Housing & Tenancy Officer coordinates CEHL's housing service processes, maintains accurate tenancy and applicant records, supports inspections and service delivery workflows. The role drives continuous improvement to enhance the effectiveness and responsiveness of CEHL's Housing & Tenancy Services.

About you

You genuinely care about creating positive experiences and helping people access responsive, high-quality housing services. You are organised, proactive and approachable, ensuring housing and tenancy processes run smoothly while maintaining accurate records. You are always looking for better ways of working, using your initiative to improve systems, streamline processes and contribute to positive housing outcomes for the communities CEHL serves.

To be successful in this role, you will have:

• An ability to interpret relevant legal requirements and compliance regulations (i.e. VCAT processes, Residential Tenancies Act 1997 (Vic), Housing Act 1983 etc.)


• General understanding of the goals and operations of CEHL and the community housing sector in Victoria.


• Experience working with community based or membership-based organisations.


• Excellent interpersonal and communication skills


• Demonstrated ability to handle sensitive information with a high level of confidentiality


• Ability to maintain positive stakeholder relationships and work collaboratively


• Excellent organisational and time management skills and proven attention to detail

All applicants must have the right to work in Australia and will be required to undertake a Police Check. A Working with Children Check is also a requirement of this role.

CEHL is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace. We welcome applications from people of all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with disabilities, LGBTQIA+ communities, and people of all ages.

We ensure fair and equitable treatment throughout the recruitment process and encourage candidates to let us know if any adjustments are needed to support full participation.

Due to the inherent requirements of this role, applicants must not have a current tenancy relationship with the organisation.

You will be notified of the outcome of your application within 4 weeks.