Houseperson: Guest Experience & Cleanliness Champion

Travel + Leisure Co.; Gold Coast City; On-site; AUD 48,000 - 56,000; Full time

Job summary

Travel + Leisure Co. is seeking a Houseperson to maintain cleanliness, hygiene, and comfort in all resort common areas. You will handle daily linen distribution and support guest services, ensuring high standards across floors and public spaces.

You will also assist with guest luggage and amenity deliveries, while upholding safety policies and teamwork values. Join a global hospitality team with opportunities to contribute to guest satisfaction and operational excellence at the Gold Coast

Qualifications

• Deliver exceptional customer service to Owners and Guests.
• Maintain high standards of cleanliness and efficiency.
• Understand and follow workplace health and safety procedures.

Responsibilities

• Provide exceptional customer service to guests.
• Order daily linen deliveries and check quotas.
• Ensure linen delivery integrity and report discrepancies.
• Collect and launder resort-owned linen as required.
• Clean assigned common areas and respond to guest requests promptly.
• Deliver amenities to pantries and check corridors for cleanliness.
• Assist with guest luggage during check-in/check-out and F&B deliveries.
• Comply with OH&S policies and Travel + Leisure standards.
• Demonstrate CARE, innovation, integrity, and teamwork.

Skills

Customer service

Multi-tasking

Roster flexibility

Workplace safety

Job description

Travel + Leisure Co. is seeking a Houseperson to maintain cleanliness, hygiene, and comfort in all resort common areas. You will handle daily linen distribution and support guest services, ensuring high standards across floors and public spaces.

You will also assist with guest luggage and amenity deliveries, while upholding safety policies and teamwork values. Join a global hospitality team with opportunities to contribute to guest satisfaction and operational excellence at the Gold Coast