Houseperson

Travel + Leisure Co.; Gold Coast City; On-site; AUD 48,000 - 56,000; Full time

Job summary

Travel + Leisure Co. is seeking a Houseperson to maintain cleanliness, hygiene, and comfort in all resort common areas. You will handle daily linen distribution and support guest services, ensuring high standards across floors and public spaces.

You will also assist with guest luggage and amenity deliveries, while upholding safety policies and teamwork values. Join a global hospitality team with opportunities to contribute to guest satisfaction and operational excellence at the Gold Coast

Qualifications

• Deliver exceptional customer service to Owners and Guests.
• Maintain high standards of cleanliness and efficiency.
• Understand and follow workplace health and safety procedures.

Responsibilities

• Provide exceptional customer service to guests.
• Order daily linen deliveries and check quotas.
• Ensure linen delivery integrity and report discrepancies.
• Collect and launder resort-owned linen as required.
• Clean assigned common areas and respond to guest requests promptly.
• Deliver amenities to pantries and check corridors for cleanliness.
• Assist with guest luggage during check-in/check-out and F&B deliveries.
• Comply with OH&S policies and Travel + Leisure standards.
• Demonstrate CARE, innovation, integrity, and teamwork.

Skills

Customer service

Multi-tasking

Roster flexibility

Workplace safety

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

POSITION REPORTS TO:

Housekeeping Manager

POSITIONS REPORTING TO THIS POSITION:

Nil

KEY RELATIONSHIPS:

Hospitality Operations Management team / Sales

Owners / Guests

PRIMARY OBJECTIVES:

At Travel + Leisure our vision is to put the World on Vacation, in your positon as the Houseperson you will be responsible for maintaining a high standard of cleanliness, hygiene and comfort in all common areas. The House person is also responsible for the daily distribution of resort amenities with their daily operational requirements.

Our Values are the HEART of Travel + Leisure, the beliefs of our global team that define what we recognize as important, meaningful and right:

Hospitality – treating everyone like family
Engagement – delivering our promise
Accountabiuluty – owning our impact
Respect – considering others in every interaction
Teamwork – succeeding together

PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)

• · Provides exceptional customer service
• · Order the daily deliver of linen
• · Check the correct quota of linen has been delivered.
• · Ensure linen delivery is not damaged / report and discrepancies to the Housekeeping Manager
• · Collect all dirty linen daily
• · Assist with the laundering of Resort owned linen
• · Clean common areas that are assigned to you
• · Ensure prompt action to all guest requests
• · Deliver amenities and consumables to all pantries daily
• · Do regular check of all corridors for cleanliness
• · Ensure all balconies and windows are clean
• Cleans common areas as assigned, in accordance with Company standard to ensure cleaning of all areas is satisfactorily completed
• Maintains pantry in a clean and orderly condition ensuring that the pantry is stocked with supplies as instructed by your Supervisor.
• Ensure corridors and service areas are clean at all times
• · Perform duties common to all housekeeping activities as assigned
• · Inspect and clean on daily basis Resort Barbecue area
• · Assist with guest luggage on check in and check out as required
• · Assist F&B room deliveries as required
• · Perform lock up duties on completion of evening hours
• · Employees must ensure they comply with Travel + Leisure’s OH&S Policy, procedures and any reasonable instruction given by Travel + Leisure.
• · Employees must not wilfully place at risk the health and safety of themselves or any other persons in the workplace and to not wilfully or recklessly interfere with or misuse anything provided for health and safety.
• · Display CARE to all internal and external parties.
• · Display innovation through inspiring, creating and improving processes and products.
• · Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.
• · Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible.

KEY POSITION CRITERIA:

• · Deliver exceptional customer service to our owners and guests
• · Maintain high standards of efficiency, and cleanliness at all times
• · Ability to multi-task
• · Flexible and dependable in roster of hours
• · Understand the workplace health & safety procedures
• · Maintain a high standard of efficiency and communication between guests and within the Housekeeping / all other departments.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.