Guest Service Generalist

Travel + Leisure Co.; Port Stephens Council; On-site; AUD 42,000 - 54,000; Full time

Job summary

Travel + Leisure Co. is seeking a Guest Service Generalist to work across two or more departments in a resort environment in Australia.

The role involves welcoming guests, handling reservations, front desk duties, and supporting housekeeping and food and beverage as needed. You will contribute to guest satisfaction, assist with sales opportunities, and uphold our hospitality values while delivering consistent, friendly service in a fast-paced setting.

Qualifications

• Formal studies in hospitality or customer service (desirable).
• Experience in one or more areas of service at a Hotel (preferred).
• Strong work ethics; flexible and supportive of others.

Responsibilities

• Provide customer services through reservations, reception duties, guest activities and general administration tasks within the property.
• Meet and greet clients in a friendly, courteous and professional manner.
• Attend to check in and check out of guests promptly and efficiently.
• Ensure guest accounts are receipted, recorded, and reconciled according to guidelines.
• Provide accurate and relevant information by phone and over the counter.
• Maintain high standard of customer service in all interactions.
• Support with promotional materials and sales activities when appropriate.
• Adhere to OH&S policies and company procedures.

Skills

Customer service

Communication

Teamwork

Education

Hospitality / Customer service (desirable)

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Guest Service Generalist

POSITION REPORTS TO:

Rooms Division Manager

General Manager

POSITIONS REPORTING TO THIS POSITION:

Nil

KEY RELATIONSHIPS:

Front Office Supervisor/Manager

Guest Experience Hosts
Housekeeping Supervisor
Room Attendants

PRIMARY OBJECTIVES:

At Travel + Leisure our vision is to put the World on Vacation. In your position as the Guest Service Generalist, you will be responsible for a multi skill role working in two or more departments at the resort. This may include food and beverage/front office/housekeeping.

Our Values are the HEART of Travel + Leisure, the beliefs of our global team that define what we recognize as important, meaningful, and right:

Hospitality – treating everyone like family
Engagement – delivering our promise
Accountability – owning our impact
Respect – considering others in every interaction
Teamwork – succeeding together

PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)

Front Office

Provide a range of customer services through the handling of reservations, reception duties, guest activities and general administration tasks within the accommodation facilities within the property.

• Meet and greet all clients in a friendly, courteous and professional manner
• Attend to check in and check out of guests in a timely and efficient manner in accordance with correct procedures
• Ensure that all guests accounts are properly receipted, recorded, and reconciled by following operating guidelines
• Ensure that client needs are met by providing accurate and relevant information by phone and over the counter
• Maintain a high standard of customer service through handling all customers in a courteous, friendly and helpful manner
• Ensure that appropriate and relevant promotional material is available for clients by maintaining adequate supplies and presentation
• Maximise room sales and conversion of enquires through pro-active sales activity and techniques appropriate to the customer and selling period
• Be familiar with and adhere to company occupational health and safety policies and procedures
• Employees must ensure they comply with Travel + Leisure’s OH&S Policy, procedures and any reasonable instruction given by Travel + Leisure.
• Employees must not wilfully place at risk the health and safety of themselves or any other persons in the workplace and to not wilfully or recklessly interfere with or misuse anything provided for health and safety.
• Display innovation through inspiring, creating and improving processes and products.
• Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.
• Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible.

KEY POSITION CRITERIA:

• Formal studies in hospitality or customer service (desirable)
• Experience in one or more areas of service at a Hotel (preferred)
• Strong work ethics, flexible in approach and supportive of others
• Methodical and consistent worker with an eye for detail
• Maintain high levels of customer satisfaction through friendly and efficient service, as measured by guest feedback
• Drive sales as measured by increased revenues
• Able to work all hours required to run operations
• Ability to communicate effectively
• Ability to work productively in a fast paced, changing workplace.
• Ability to deliver quality customer service to owners and guests

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to ********@travelandleisure.com, including the title and location of the position for which you are applying.