Housekeeping Supervisor

Quest Apartment Hotels; Gold Coast City; On-site; AUD 65,000 - 95,000; Full time

Job summary

Quest Apartment Hotels is hiring a Housekeeping Supervisor to oversee daily housekeeping operations across guest rooms and public areas. You will supervise attendants, inspect rooms, and ensure timely readiness while maintaining Quest standards.

You will lead training, monitor performance, and collaborate with the Housekeeping Executive on development and safety, ensuring quality, compliance, and smooth daily reporting. Strong English and leadership are essential.

Qualifications

• Certificate or equivalent in hospitality housekeeping.
• Experience in leading a housekeeping department or supervision role.
• Strong English communication and leadership skills.

Responsibilities

• Supervise room attendants and housemen to ensure daily tasks are completed efficiently
• Inspect guest rooms and public areas to ensure cleanliness standards are met
• Ensure rooms are ready for arrival within required timelines
• Monitor cleaning productivity and room turnaround times
• Update end of month daily costs and journal wages as needed
• Ensure weekly linen reject reports are sent to accounts
• Allocate daily room assignments and task lists
• Provide on-the-job training and coaching to team members
• Monitor staff performance and provide immediate feedback
• Work with housekeeping Executive on training and development
• Report performance issues to the Executive Housekeeper
• Handle guest requests and complaints related to housekeeping promptly
• Escalate complex issues to the Executive Housekeeper when required
• Maintain a professional and friendly presence with guests
• Ensure adherence to Quest Housekeeping Manual procedures
• Conduct routine room inspections before release to Front Office
• Ensure proper handling of linen, chemicals, and equipment
• Assist Housekeeping Executive with training when QVR checks completed
• Report maintenance issues promptly via designated systems
• Maintain housekeeping logs and daily reports
• Ensure OH&S procedures and safe work practices are followed
• Monitor use of chemicals and equipment safely
• Report hazards and incidents immediately

Skills

Team leadership

People supervision

Quality control

English communication

OH&S procedures

Education

Certificate in Hospitality (housekeeping)

Job description

The Housekeeping Supervisor is responsible for the day-to-day supervision of housekeeping operations, ensuring that guest rooms and public areas are cleaned, serviced, and presented in accordance with Quest standards. This role focuses on execution, team supervision, and quality control on the floor.

Key responsibilities

1. Daily Operations & Room Quality

• Supervise room attendants and housemen to ensure daily tasks are completed efficiently
• Inspect guest rooms and public areas to ensure cleanliness standards are met
• Ensure rooms are ready for arrival within required timelines
• Monitor cleaning productivity and room turnaround times
• Update the end of month daily including pet rooms costs, hotel for trees and other wages that need to be journalled out
• Ensure weekly linen reject reports are sent to accounts

2. Team Supervision

• Allocate daily room assignments and task lists
• Provide on-the-job training and coaching to team members
• Monitor staff performance and provide immediate feedback
• Work with the housekeeping Executive on training and development for all team members
• Report performance issues to the Executive Housekeeper

3. Guest Service

• Handle guest requests and complaints related to housekeeping promptly
• Escalate complex issues to the Executive Housekeeper when required
• Maintain a professional and friendly presence with guests

4. Standards & Compliance

• Ensure adherence to Quest Housekeeping Manual procedures
• Conduct routine room inspections before release to Front Office
• Ensure proper handling of linen, chemicals, and equipment
• Assist Housekeeping Executive with fixing and training the team when QVR checks have been completed by management

5. Maintenance & Reporting

• Report maintenance issues promptly via designated systems
• Maintain housekeeping logs and daily reports

6. Health, Safety & Hygiene

• Ensure team follows OH&S procedures and safe work practices
• Monitor use of chemicals and equipment safely
• Report hazards and incidents immediately

About you

• Certificate in Hospitality (housekeeping) or equivalent
• A minimum 5 years' experience with cleaning / housekeeping in a hotel, hospitality environment
• Experience in leading a housekeeping department or other supervisory role is essential
• Team management / leadership
• Staff training and development
• Verbal communication skills including strong confidence in English
• Strong leadership
• A solution-focused approach to problem solving