Housekeeping Supervisor

Rhapsody Resort Pty; Gold Coast City; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Free on-site parking

Uniforms provided

Employee Assistance Program (EAP)

Job summary

Rhapsody Resort Pty is seeking an experienced Housekeeping Supervisor to lead our housekeeping team at Surfers Paradise. You will oversee daily operations, ensure cleanliness standards, and support staff to deliver exceptional guest experiences.

The role requires strong attention to detail, effective communication, and the ability to work weekends and holidays. Join a family-owned hospitality group committed to sustainability and career development across our resort portfolio.

Qualifications

• Proven housekeeping leadership experience.
• Strong communication and guest service orientation.
• Ability to supervise and train a team to deliver high standards.

Responsibilities

• Provide leadership and day-to-day support to the housekeeping team.
• Oversee cleaning standards across public areas and guest rooms to ensure consistency and quality.
• Monitor safety and workplace procedures in line with company policy.
• Coordinate room turnover to meet timely turnaround targets.
• Deliver on-the-job training and coaching to staff.

Skills

Leadership

Team management

Communication

Attention to detail

Job description

Rhapsody Resort is seeking an experienced and motivated Housekeeping Supervisor to join our team! Situated in the heart of Australia’s most vibrant tourism destination, Surfers Paradise, Rhapsody Resort is committed to delivering outstanding hospitality through professional service, attention to detail, and a welcoming team culture.

Rhapsody Resort is also part of Roamfree Hotels, the collection of premium 4 to 4.5-star serviced apartment resorts across Queensland and Victoria including the iconic Q1 Resort & Spa and Amaya Broadbeach on the Gold Coast, along with Aspire Melbourne. Joining our team means becoming part of a respected family-owned business that values its people, supports career development, and strives for excellence in everything we do. We’re proud to lead with integrity, innovation, and a strong commitment to sustainability.

This is an excellent opportunity for someone with a strong housekeeping background and leadership potential who is passionate about delivering the highest standards of cleanliness and guest satisfaction.

This Full-Time position is ready to commence ASAP. Availability to work weekends and public holidays may be required.

Key Responsibilities

Provide leadership, guidance, and day to day support to the housekeeping team to ensure all tasks are completed to a high standard and within designated time frames.

Actively participate in cleaning duties as required, demonstrating a hands‑on approach to maintaining quality service.

Monitor and uphold cleaning standards in alignment with both contractual obligations and company policies.

Supervise the daily cleaning and presentation of all public and common areas, including bathrooms, lounges, reception areas, corridors, and other shared spaces.

Ensure all team members are fully informed of and adhere to relevant workplace health and safety regulations and internal company procedures.

Deliver on‑the‑job training and provide ongoing performance support to team members to enhance skills, efficiency, and overall service delivery.

Manage the inventory and proper use of cleaning supplies and equipment, ensuring sufficient stock levels and appropriate maintenance.

Oversee efficient room turnover processes to ensure rooms are prepared promptly and to the required standard.

Report any maintenance issues or safety concerns promptly to the appropriate department for timely resolution.

Respond professionally to guest inquiries and service requests, ensuring timely and satisfactory outcomes.

Foster effective collaboration and communication across housekeeping, reception, and maintenance teams to support seamless hotel operations.

What we're looking for:

Proven housekeeping experience in a hotel or similar environment.

2 years’ experience in supervising or leading a team is preferred.

Strong attention to detail and commitment to cleanliness and presentation.

Must have the ability to communicate effectively with guests and team members and understand workplace instructions and procedures.

Good physical fitness and stamina, with the ability to perform repetitive tasks such as bending, lifting, and standing for extended periods.

Flexible and willing to work weekends and public holidays as required.

Successful candidates must be reliable, flexible, accustomed to working to timelines, possess a positive attitude and be detail oriented.

Ability to work individually and in a team environment

Why Join Us?

Be part of a well‑respected family business and growing resort group known for excellence and integrity.

Work with a team that values professionalism, attention to detail, and doing things right.

Genuine career progression opportunities across our hotel portfolio.

Dynamic mixed use, residential and holiday apartmentbuilding.

Enjoy free on‑site parking, uniforms provided.

Employee Assistance Program (EAP) to support your wellbeing.