Housekeeping Supervisor

Accor; Cairns Regional; On-site; AUD 55,000 - 73,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

ALL Loyalty Program

Accor Academy training

Worldwide opportunities

Job summary

Accor is seeking a Housekeeping Supervisor for the Mantra Trilogy property on Cairns Esplanade. You will lead the housekeeping team to achieve daily cleaning excellence, uplift morale, and ensure sparkling, secure stays for guests.

You will coach, allocate workloads, monitor safety, and uphold Accor's standards across shifts, including weekends and public holidays. This role supports guest experiences on a tropical Cairns stretch.

Qualifications

• Leadership experience in Housekeeping.
• Strong communication and time management skills.
• Polished appearance and grooming standards.

Responsibilities

• Support and coordinate housekeeping team daily activities.
• Provide guidance and training to enhance skills.
• Maintain high cleanliness and productivity per guidelines.
• Efficiently allocate rooms for team members during shifts.
• Ensure safety standards, monitor labour costs and conduct daily inspections.

Skills

Leadership

Attention to detail

Communication

Time management

Grooming

Team player

Weekend availability

Transport

Job description

Mantra Trilogy is located on the bustling Cairns Esplanade and a stone’s throw from the shores of the Coral Sea. The property hosts 225 rooms comprising of hotel, one, two and three bedroom apartments spread over three towers. The location boasts a tropical lifestyle where in your downtime you can explore the Great Barrier Reef, enjoy the cafés and restaurants along the esplanade, experience Cape Tribulation and enjoy local markets.

Purpose

As Housekeeping Supervisor, you are the driving force behind our Housekeeping team's success! You oversee the achievement of daily cleaning excellence, uplift team spirits, and shape our Housekeeping team into cleanliness champions. With your coaching finesse, you will guarantee our team consistently delivers top-tier cleanliness and productivity, ensuring a sparkling and secure stay for our guests.

Primary Responsibilities

• You will support and coordinate our housekeeping team's daily activities, ensuring a smooth workflow
• Foster team motivation and growth by providing guidance and training to enhance their skills
• Maintain high cleanliness and productivity standards, aligning with company guidelines to enhance guest experiences
• Efficiently allocate rooms for team members during shifts to maintain an even workload distribution
• Ensure safety standards are met, monitoring labour costs and conducting daily room inspections for quality assurance

Skills And Experience

• A sharp eye for detail and previous leadership experience in Housekeeping
• Excellent communication, interpersonal and time management skills, along with a friendly and outgoing personalityThe ability to think on your feet to keep things running smoothly throughout the day
• A high standard of personal grooming and a polished appearance
• Willingness to not only lead the team but to also work alongside them to ensure their success
• Reliable transportation and availability to work a variety of shifts including weekends and public holidays

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe. Everyone has a story and we want to learn yours.