Housekeeping Supervisor

DRIFTER; Cairns Regional; On-site; AUD 52,000 - 66,000; Full time

Benefits offered by this job

Work for Accommodation

Discounts on brands

Birthday leave

Paid volunteering day

Employee counselling support

Job summary

Drifter in Cairns is hiring a Housekeeping Supervisor to lead our housekeeping team, ensuring rooms and shared spaces remain spotless and guest-ready. You will manage rosters, coordinate with other departments, and uphold health and safety standards while addressing guest needs to keep stays memorable.

We value proactive leadership, clear communication, and a hands-on approach. The role may include evenings, weekends or holidays as needed in our 24/7 operation.

Qualifications

• Previous housekeeping supervisory experience preferred.
• Able to lead a team in a fast-paced environment.
• Willing to work evenings, weekends, holidays.
• Strong communication and problem-solving skills.

Responsibilities

• Lead the housekeeping team to ensure rooms and shared spaces are spotless and welcoming.
• Manage rosters and timesheets, coordinating with other departments.
• Ensure health and safety standards are met across all areas.
• Handle guest interactions to ensure a smooth and memorable stay.
• Report maintenance needs and address challenges to keep operations running smoothly.

Skills

Leadership

Detail-oriented

Guest service

Job description

Join the revelry at Little Drifter Cairns

Welcome to Drifter, Australia’s newest hospitality playground designed for free spirits and adventure‑seekers. Drifter is a new breed of accommodation, blending the boutique comfort of a hotel with the community‑driven spirit of a modern hostel.

It’s not just about a place to stay - it’s about creating vibrant, welcoming spaces where people from all walks of life come together to connect, unwind, and explore. And it all starts with a great team.

Perks of the Gig

• Keen to explore? We’ve got hostels across Australia and New Zealand.
• Work, stay, play: Our Work for Accommodation program lets you live where you work - wake up in the heart of the action, with your rent sorted.
• Real perks, not just pizza: Discounts on brands you actually use. Think JB Hi‑Fi, Uber Eats and more.
• Mate’s rates: Enjoy discounted stays across the board for you, your fam and your travel crew.
• Learn your way: Get access to heaps of online courses through our learning platform, whether you’re levelling up for work or just following your curiosity.
• Birthday leave: Permanent team members get their birthday off, paid. Because you deserve it.
• Give back: A paid volunteering day each year to support a cause that matters to you.
• Mind, meet peace: Free counselling and wellness support through our Employee Assistance Program, just a call away.
• Family first: Enhanced parental leave to support you through it.
• Stay well, keep moving: Free annual flu vaccinations on us.
• Sponsorship pathways: Team members who show exceptional skill may have the opportunity, in future, to step into a more senior role and be considered for sponsorship.

The Role

As our Housekeeping Supervisor, you’re the leader who ensures Drifter sparkles. You’ll guide the housekeeping team to keep rooms and shared spaces spotless, comfortable, and ready to wow our guests.

From managing rosters and timesheets to collaborating with other departments, you’ll be hands‑on and detail driven. You’ll ensure all health and safety standards are met, and handle guest interactions to make their stay as smooth as it is memorable. Whether it’s reporting maintenance needs or solving unexpected challenges, you’re the steady hand that keeps things running like clockwork.

At Drifter, our leaders lead from the front, so you’ll be rolling up your sleeves alongside the team to keep rooms and shared spaces looking their best.

Who We Are Looking For

You’re a natural leader with an eye for detail and know what it takes to create exceptional spaces. Ideally, you’ve worked in a similar environment and are confident leading a team in a fast‑paced setting.

Proactive and approachable, you communicate with clarity and lead by example. You’re a problem‑solver who thrives in a dynamic environment, and your friendly demeanour ensures every guest and team member feels valued.

Flexibility is key. Our doors are open 24/7 and as a housekeeping supervisor, you may be required to work evenings, weekends or public holidays when needed.

Why Work with Us?

Drifter is a welcoming and inclusive space where people come together to share stories and new experiences. We welcome guests and employees from all races, places, gender expressions and beliefs to be part of our team.

If you take pride in your work, are committed to excellence and want to be part of a welcoming and supportive environment, we’d love to hear from you.