F&B Supervisor: Lead Service & Guest Experience

DRIFTER; Melbourne; Vor Ort; AUD 55.000 - 78.000; Vollzeit

Benefits dieser Stelle

Global hostels network across AU/NZ

Work for accommodation program

Discounts on brands (JB Hi-Fi, UberEat

Mate’s rates

Online courses access

Birthday leave

Volunteer day

Wellness support via EAP

Parental leave

Flu vaccinations

Sponsorship potential

Zusammenfassung

Drifter invites you to join our Melbourne team as Food & Beverage Supervisor. You’ll lead service on the floor, shape the pace of busy shifts, and mentor the team to deliver warm, efficient hospitality that keeps guests returning.

Partners with Front Office and other teams to ensure seamless experiences, while handling guest concerns with care and embracing up-selling opportunities to enhance guest satisfaction.

Qualifikationen

• Leadership on floor and in service
• Delivering friendly, professional guest experiences
• Coaching and guiding team during busy shifts
• Handling guest feedback with confidence and care
• Upselling opportunities and guest recommendations
• Stock control and venue operations awareness

Aufgaben

• Leading food and beverage service during busy shifts
• Coaching and guiding team members on the floor
• Delivering friendly, professional service and memorable guest experiences
• Handling guest feedback and resolving issues with confidence
• Sharing recommendations and driving upsell opportunities
• Assisting with stock control and presentation of service areas
• Collaborating with Front Office and other teams for a seamless guest experience

Kenntnisse

Leadership

Guest service

Communication

Cash handling

Stock control

Problem solving

Ausbildung

RSA certificate

Jobbeschreibung

Join the revelry at Little Drifter Melbourne

Welcome to Drifter, Australia’s newest hospitality playground designed for free spirits and adventure-seekers. Drifter is a new breed of accommodation, blending the boutique comfort of a hotel with the community-driven spirit of a modern hostel.

It’s not just about a place to stay - it’s about creating vibrant, welcoming spaces where people from all walks of life come together to connect, unwind, and explore. And it all starts with a great team.

Perks of the Gig

• Keen to explore? We’ve got hostels across Australia and New Zealand.
• Work, stay, play: Our Work for Accommodation program lets you live where you work - wake up in the heart of the action, with your rent sorted.
• Real perks, not just pizza: Discounts on brands you actually use. Think JB Hi-Fi, Uber Eats and more.
• Mate’s rates: Enjoy discounted stays across the board for you, your fam and your travel crew.
• Learn your way: Get access to heaps of online courses through our learning platform, whether you’re levelling up for work or just following your curiosity.
• Birthday leave: Permanent team members get their birthday off, paid. Because you deserve it.
• Give back: A paid volunteering day each year to support a cause that matters to you.
• Mind, meet peace: Free counselling and wellness support through our Employee Assistance Program, just a call away.
• Family first: Enhanced parental leave to support you through it.
• Stay well, keep moving: Free annual flu vaccinations on us.
• Sponsorship pathways: While not available for this role, team members who show exceptional skill may have the opportunity, in future, to step into a more senior role and be considered for sponsorship.

The Role

Great food, great drinks and great service don't happen by accident. As our Food & Beverage Supervisor, you'll lead from the floor, setting the pace for service and helping create the atmosphere that keeps guests coming back.

This is a hands-on role where you'll be right in the action - supporting the team through busy services, building connections with guests, and making sure everything runs smoothly behind the scenes. You'll be the go-to person during your shift, balancing service delivery with team leadership and helping maintain the high standards we're known for.

Your day-to-day includes:

• Leading food and beverage service during busy shifts.
• Supporting, coaching and guiding team members on the floor.
• Delivering friendly, professional service and creating memorable guest experiences.
• Handling guest feedback and resolving issues with confidence and care.
• Sharing recommendations and driving up selling opportunities.
• Assisting with stock control and ensuring service areas are well presented.
• Working closely with Front Office and other teams to create a seamless guest experience.

Who We Are Looking For

You're a hospitality professional who loves being on the floor and leading by example. You know how to create a great guest experience while keeping your team focused, motivated and supported.

You're approachable, organised and confident making decisions in a fast-paced environment. Whether it's handling a guest concern, helping a new team member learn the ropes, or jumping behind the bar during a rush, you're happy to roll up your sleeves and get involved.

To thrive in this role, you'll bring:

• Previous experience in a food and beverage supervisory role.
• Confidence leading and supporting a team during service.
• A genuine passion for hospitality and guest experience.
• Excellent communication and problem-solving skills.
• Sound understanding of cash handling, stock control and day-to-day venue operations.
• A current Responsible Service of Alcohol (RSA) certificate.
• Flexibility to work mornings, evenings, weekends and public holidays as required.

Why Work with Us?

Drifter is a welcoming and inclusive space where people come together to share stories and new experiences. We welcome guests and employees from all races, places, gender expressions and beliefs to be part of our team.

If you take pride in your work, are committed to excellence and want to be part of a welcoming and supportive environment, we’d love to hear from you.