Auriga Spa Receptionist

Capella Sydney; Sydney; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Complete uniform provided and cleaned

Savour free meals during shift

Hotel and group discounts

Employee Assistance Program (EAP)

Birthday leave

Online LinkedIn courses

Job summary

Capella Sydney seeks a poised Receptionist to join the Auriga Spa as the first point of contact. You will greet guests, manage the reception area and bookings, answer calls, and provide exceptional service in a luxury setting within a heritage building.

Knowledge of PMS (OPERA or Book4Time) and strong English communication are required. You will support spa operations, participate in trainings, and help promote services and events while upholding discretion and professionalism.

Qualifications

• Experience in a similar reception or luxury hotel environment.
• Strong English communication, written and spoken.
• Knowledge of a property management system (OPERA or Book4Time).
• Eligibility to work in Australia.

Responsibilities

• Greet and welcome guests at the spa reception.
• Maintain a neat, organized reception area.
• Answer calls promptly and manage bookings.
• Schedule spa appointments and confirm reservations.
• Assist guests with inquiries and promotions.
• Support spa operations and attend team meetings.

Skills

Guest relations

English proficiency

Organizational skills

Multitasking

Tools

OPERA

Book4Time

Job description

About Capella Hotels and Resorts
Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest. Our destinations are designed by renowned architects from around the world. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.

About Capella Sydney
Capella Sydney is the embodiment of excellence in luxury hospitality. Housed within Sydney's heritage-listed Department of Education building, Capella Sydney seamlessly blends historic charm with contemporary luxury, delivering unforgettable experiences through exceptional service, design, wellness and culinary excellence.

We are seeking a poised and professional Receptionist to join our esteemed team at our luxury Auriga Spa. As the first point of contact for guests, you will be responsible for delivering exceptional customer service while ensuring smooth operations at the reception desk.

The Role

Greet and welcome guests in a warm and courteous manner as they arrive at the spa.

Maintain a neat and organized reception area, including arranging reading materials and ensuring cleanliness.

Uphold the highest standards of professionalism, confidentiality, and discretion in all interactions with guests and colleagues.

Answer the phone promptly and use the guest's name throughout the phone conversation.

Schedule appointments for spa services, ensuring accuracy and efficiency in booking and confirming reservations.

Stay informed about spa services, promotions, and special events to provide accurate information to guests and encourage bookings.

Manage incoming calls, emails, and inquiries promptly and efficiently.

Be flexible with your schedule, supporting the needs of the spa.

Maintain a positive attitude and contribute toward a quality work environment.

Regularly attend, participate in and support training and colleague meetings for the spa.

Assist in all areas of spa operation as requested by management.

Talent Profile

Previous experience in a similar role, preferably in a luxury hotel or spa environment.

Strong organizational abilities and attention to detail, with the ability to multitask effectively.

Personable character with a passion to build strong guest relations.

Good command of written and spoken English.

Knowledge of Property Management System (e.g. OPERA, Book 4 time).

Ability to handle guest's complaint and inquiries and provide responses accurately exercising good judgment.

Valid working rights in Australia.

What you will receive with Capella Sydney

Become a part of a vibrant and supportive work environment.

Work in beautifully designed spaces and enjoy amenities in a historic building.

Enrol in online LinkedIn courses to enhance your personal and professional development.

Complete uniform provided and cleaned.

Savour free meals during your shift.

Take advantage of hotel and group discounts.

Participate in the Employee Assistance Program (EAP), which offers confidential counselling and support.

Make the most of the birthday leave.

Explore opportunities for growth and development both within the group and beyond.