Housekeeping Position

Operations; Sydney; On-site; AUD 30,000 - 39,000; Full time

Job summary

Capella Sydney, part of Capella Hotels and Resorts, seeks a Housekeeping Attendant to join the Housekeeping Department. You will ensure the highest level of guest room comfort and cleanliness, servicing rooms and handling guest housekeeping requests.

The role requires attention to detail, experience in luxury hotels, good interpersonal skills, basic English, and knowledge of cleaning procedures; you will work with safety standards and report to the Executive Housekeeper.

Qualifications

• Experience in a similar role at luxury hotels or resorts.
• Excellent interpersonal skills and guest relation abilities.
• Basic spoken English required.
• Knowledge of cleaning procedures, chemicals and surfaces.
• Valid working rights in Australia.

Responsibilities

• Provide high-quality guest room cleaning and comfort.
• Deliver excellent service to internal customers as needed.
• Address guest and internal inquiries courteously and efficiently.
• Check and manage daily cleaning chemicals and supplies, and use them safely.
• Ensure daily linen changing and tidy pantry/storage areas.

Skills

Luxury hotel exp

Interpersonal skills

Basic English

Cleaning procedures

Australia work rights

Job description

About Capella Hotels and Resorts

Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.

About Capella Sydney

Nestled in the heart of Sydney, Capella Sydney offers discreet luxury within the golden sandstone walls of a heritage building. An urban oasis where modern elegance meets historical charm, the hotel is home to meticulously curated artworks and interiors that celebrate Australia’s stunning panorama. Located steps from the city’s most iconic landmarks, Capella Sydney is an extraordinary embodiment of crafted hospitality that encapsulates an immersive cultural experience with unparallelled sophistication and style.

The Role

The Housekeeping Attendant is an integral member of the Housekeeping Department with an eye for details. The individual is responsible for providing the highest level of comfort in guest rooms servicing and attending to guest housekeeping requests.

• Provides the highest quality standard of guest room comfort and cleanliness in accordance to the policies and procedures set by the hotel and Forbes standard.
• Provide excellent service to internal customers as appropriate.
• Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, feedback guest complaints to Supervisor /Assistant Executive Housekeeper and Executive Housekeeper.
• Ensure and checks all daily require chemicals and supplies for cleaning supplies, use the chemicals provided, correctly and safety.
• To ensure all guest linen are changed daily as requested, emptied soiled linen, clean and tidies all pantry, storage cabinet and toilet.

Talent Profile

• Experiences in similar role at luxury hotels/resorts.
• Excellent interpersonal skills with personable character, a team player and good at cultivating guest relations.
• Basic spoken English.
• Knowledge of cleaning procedures, chemicals and surfaces.
• Valid working rights in Australia.

* We appreciate your understanding that we will only be able to contact shortlisted candidates.