Assistant Housekeeping Manager

RACV; Inverloch; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

RACV employee benefits

Resort discounts across RACV

Job summary

RACV Inverloch Resort is in a phase of significant growth and expansion. We are seeking an experienced Assistant Housekeeping Manager to help lead the housekeeping team and uphold exceptional standards across the resort.

Reporting to the Housekeeping Manager, you will drive daily operations, staff development and cross-department collaboration to deliver outstanding guest experiences. A hands-on leader with strong rostering, budgeting and safety knowledge will thrive in this role.

Qualifications

• Proven experience in a Housekeeping Manager or senior supervisory role within a hotel/resort or hospitality environment.
• Experience leading teams through supervisors or team leaders.
• Experience managing rosters, budgets, productivity and performance outcomes.
• Comprehensive knowledge of housekeeping operations, cleaning methods, chemicals and equipment.
• Strong attention to detail and a passion for maintaining exceptional standards.
• Excellent communication skills and the ability to build strong relationships across departments.
• Hands-on leadership style with a positive, solutions-focused approach.

Responsibilities

• Lead and deputise for the Housekeeping Manager across all operational requirements.
• Coach and develop Housekeeping Team Leaders and Attendants.
• Drive departmental performance, quality standards and service excellence.
• Coordinate daily room allocations, cleaning schedules and workforce planning.
• Monitor productivity, labour costs, budgets and inventory levels.
• Champion health and safety, risk management and compliance activities.
• Lead training and ensure RACV service standards are met.
• Collaborate with Front Office, Maintenance and other teams to deliver guest experiences.
• Identify opportunities to improve efficiencies and service delivery.
• Lead by example and stay visible on the floor to support the team.

Skills

Team leadership

Operations leadership

Rostering

Budgets

Housekeeping operations

Attention to detail

Communication

Hands-on leadership

HSW knowledge

Education

Certificate IV in Hospitality

Diploma or equivalent experience

Job description

Join an exciting period of growth at one of Victoria's most spectacular coastal resorts!

Set against the stunning backdrop of Victoria's Bass Coast, RACV Inverloch Resort is entering an exciting new chapter with a major expansion that will further enhance our accommodation, guest experiences and resort facilities.

As we continue to grow, we're seeking an experienced Assistant Housekeeping Manager to help lead our housekeeping team and play a key role in delivering exceptional standards across the resort.

Reporting to the Housekeeping Manager, you'll be instrumental in the day-to-day leadership of the department, supporting a high-performing team while helping shape housekeeping operations during this exciting period of growth and transformation.

About the Role

As the second in charge of the housekeeping department, you will lead Team Leaders and Housekeeping Attendants to ensure the highest standards of cleanliness, presentation, safety and service across the resort. You'll drive operational excellence, support team development and work collaboratively across departments to deliver exceptional experiences for our members and guests.

Key responsibilities include:

• Support and deputise for the Housekeeping Manager across all operational requirements
• Lead, coach and develop Housekeeping Team Leaders and Attendants
• Drive departmental performance, quality standards and service excellence
• Coordinate daily room allocations, cleaning schedules and workforce planning
• Monitor productivity, labour costs, departmental budgets and inventory levels
• Champion workplace health and safety, risk management and compliance activities
• Lead training initiatives and ensure all team members meet RACV service standards
• Work closely with Front Office, Maintenance and other operational teams to deliver an exceptional guest experience
• Identify opportunities to improve efficiencies, service delivery and operational outcomes
• Lead by example, remaining visible on the floor and actively supporting the team when required

About You

To be successful in this role, you will bring:

• Proven experience in a Housekeeping Manager, Assistant Housekeeping Manager or senior supervisory role within a hotel, resort or hospitality environment
• Demonstrated experience leading teams through supervisors or team leaders
• Strong operational, organisational and people leadership skills
• Experience managing rosters, budgets, productivity and performance outcomes
• Comprehensive knowledge of housekeeping operations, cleaning methods, chemicals and equipment
• Strong attention to detail and a passion for maintaining exceptional standards
• Excellent communication skills and the ability to build strong relationships across departments
• A hands-on leadership style with a positive, solutions-focused approach
• Certificate IV in Hospitality, Diploma qualification or equivalent industry experience would be desirable
• Strong knowledge of HSW policies, compliance and ensuring safe working environments

Why Join RACV?

• Join a resort undergoing significant growth and expansion
• Opportunity to influence operations and shape future service delivery
• Career development and leadership opportunities within a growing organisation
• Competitive salary and RACV employee benefits
• Discounts across RACV resorts, travel, motoring and insurance products
• Work in a stunning coastal location on Victoria's Bass Coast
• Supportive and collaborative team culture
• Be part of a team dedicated to creating exceptional guest experiences

A Few Things to Know

• Flexibility is required, including weekends and public holidays as part of a 7-day operation
• Occasional travel to other RACV properties may be required
• Successful applicants will be required to complete employment history, qualification and police checks

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Housekeeping and whether any reasonable adjustments may be required.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.