Full-Time Resort Housekeeping Manager — Guest Experience

RACV; Creswick; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Career development

Learning resources

Discounts on RACV products

Job summary

RACV Goldfields Resort in Creswick, Victoria, is seeking an experienced Housekeeping Manager to lead a large team and deliver exceptional guest experiences. You will own daily operations, ensure rooms and public areas meet the highest standards, and collaborate with Front Office and Maintenance to ensure seamless stays.

The role requires a proactive leader with strong rostering, budgeting and safety focus, plus a passion for guest satisfaction and presentation excellence across a multi-outlet

Qualifications

• Proven experience leading housekeeping in a hotel, resort, or similar fast-paced environment.
• Strong leadership to inspire, engage and hold teams accountable.
• Excellent communication skills and ability to partner with department leaders, suppliers and stakeholders.
• Genuine passion for guest experience and maintaining presentation standards.
• Strong budgeting, planning and rostering capability.

Responsibilities

• Leading, coaching, recognising and developing a large housekeeping team to deliver consistently high standards
• Taking ownership of daily operations, guest room readiness, public area presentation, procedures and quality standards
• Driving productivity, labour efficiency, cost control and continuous improvement while maintaining service quality
• Planning rosters, workforce coverage and training to match occupancy, business needs and team capability
• Managing equipment, chemicals, linen, lost property, keys, radios, stock control and PAR levels
• Building strong working relationships with Front Office, Maintenance and other resort departments to resolve guest and operational priorities quickly
• Embedding a strong safety culture by ensuring compliance with health, safety, wellbeing, chemical handling and manual-handling requirements
• Responding to guest feedback with care, professionalism and a solutions-focused approach
• Supporting budget planning, forecasting, purchasing and cost management for the department

Skills

Leadership

Coaching

Communication

Budgeting

Rostering

Health & Safety

First Aid

Guest experience

Team development

Education

Hospitality / related qualification

Job description

RACV Goldfields Resort in Creswick, Victoria, is seeking an experienced Housekeeping Manager to lead a large team and deliver exceptional guest experiences. You will own daily operations, ensure rooms and public areas meet the highest standards, and collaborate with Front Office and Maintenance to ensure seamless stays.

The role requires a proactive leader with strong rostering, budgeting and safety focus, plus a passion for guest satisfaction and presentation excellence across a multi-outlet