Housekeeping Lead: Elevate Cleanliness & Guest Experience

Accor Apartments & Realty; Mackay Regional; On-site; AUD 42,000 - 66,000; Full time

Job summary

Accor Apartments & Realty in Mackay is seeking a Housekeeping Supervisor to lead our housekeeping team to daily cleaning excellence and guest satisfaction. You will coach staff, allocate tasks, and uphold safety and quality standards across the property.

Ideal candidates bring leadership experience in housekeeping, strong communication, and a hands-on approach to support the team, including weekend shifts and holidays. A polished appearance and reliable transport are preferred.

Qualifications

• Experience leading housekeeping teams.
• Strong communication and interpersonal skills.
• Hands-on leadership with a can-do attitude.

Responsibilities

• Supervise daily housekeeping activities and ensure smooth workflow.
• Coach and train staff to improve skills and service quality.
• Maintain high cleanliness and safety standards.
• Allocate rooms and manage workload across shifts.
• Monitor safety and conduct quality inspections.

Skills

Leadership

Team motivation

Communication

Time management

Guest service

Safety awareness

Tools

Scheduling software

Job description

Accor Apartments & Realty in Mackay is seeking a Housekeeping Supervisor to lead our housekeeping team to daily cleaning excellence and guest satisfaction. You will coach staff, allocate tasks, and uphold safety and quality standards across the property.

Ideal candidates bring leadership experience in housekeeping, strong communication, and a hands-on approach to support the team, including weekend shifts and holidays. A polished appearance and reliable transport are preferred.