House Manger/ Team Leader

KB Infinity Support; Sunshine Coast Regional; On-site; AUD 70,000 - 90,000; Full time

Job summary

KB Infinity Support in Palmview, Sunshine Coast is seeking a dedicated House Manager / Team Leader to oversee our SIL home operations and lead a compassionate disability support team.

In this full-time role, you will mentor staff, coordinate participant plans, ensure compliance, and maintain a positive, safe home environment while building strong relationships with participants, families and allied health professionals.

Qualifications

• Leadership or management experience within disability support.
• Strong knowledge of the NDIS and relevant compliance requirements.
• Experience supervising, mentoring and developing staff.
• Excellent communication, organisational and computer skills.
• Confidence completing reports, risk assessments and documentation.

Responsibilities

• Lead, mentor and supervise disability support workers.
• Create a positive, accountable and supportive team environment.
• Work closely with participants, families and allied health professionals.
• Oversee participant routines, support plans and individual goals.
• Complete quarterly reports, risk assessments and essential documentation.
• Maintain WHS, NDIS compliance and organisational standards.
• Manage daily house operations and assist with staffing and rostering.
• Respond to incidents, identify solutions and follow through.
• Support staff development and identify training needs.
• Maintain open communication with management.

Skills

Leadership

Disability support

NDIS compliance

Staff supervision

Communication

Report writing

Problem solving

Reliability

Flexibility

Job description

We're Looking for Someone Special to Join Our Team

SIL House Manager / Team Leader

KB Infinity Support | Palmview, Sunshine Coast

Full-Time | Approximately 38 Hours per Week

At KB Infinity Support, we're a family-owned disability support business, and being family-oriented is at the heart of everything we do.

We're not a large organisation where people are just another number. We genuinely know the people we support, their families and the staff who work alongside them.

We believe great disability support is about building relationships, understanding people as individuals and helping them live happy, meaningful lives.

We work closely with families and allied health professionals, and we're equally passionate about creating a positive, supportive workplace for our team.

Who are we looking for?

We're looking for someone pretty special!

An experienced House Manager who genuinely cares about people, takes pride in their work and wants to become part of our business for the long term.

Someone who understands that managing a SIL home isn't just about rosters, paperwork and daily tasks. It's about creating a happy, safe and supportive home while leading a team that shares those same values.

We want someone who leads with kindness and confidence, takes initiative, communicates openly and isn't afraid to have difficult conversations when needed.

Most importantly, we're looking for someone who brings their own ideas, experience and personality to the role.

What will your role involve?

This is a hands-on management position combining direct participant support with dedicated management responsibilities.

You'll be responsible for:

• Leading, mentoring and supervising disability support workers.
• Creating a positive, accountable and supportive team environment.
• Working closely with participants, families and allied health professionals.
• Overseeing participant routines, support plans and individual goals.
• Completing quarterly reports, risk assessments and essential documentation.
• Maintaining WHS, NDIS compliance and organisational standards.
• Managing daily house operations and assisting with staffing and rostering.
• Responding to incidents, identifying solutions and following matters through.
• Supporting staff development and identifying training needs.
• Maintaining open communication with management.

You will also participate in anon-call roster approximately one week per month, including the weekend.

What matters most to us?

Initiative: Someone who recognises what needs doing and takes ownership.

Relationships: Someone who genuinely values our participants, families and staff.

Leadership: Someone who supports their team while maintaining professional boundaries and accountability.

Commitment: Someone who wants to grow with our business and make a lasting difference.

What experience will you need?

We're looking for someone with:

• Previous leadership or management experience within disability support.
• Strong knowledge of the NDIS and relevant compliance requirements.
• Experience supervising, mentoring and developing staff.
• Excellent communication, organisational and computer skills.
• Confidence completing reports, risk assessments and documentation.
• Strong problem-solving skills and the ability to work independently.
• Reliability, flexibility and a genuine passion for disability support.

What can you expect from us?

You'll be joining a small, family-owned business where your contribution matters, your ideas are valued and you'll work closely with management.

We want you to feel supported, trusted and proud of the difference you're making.

Hours: Full-time, approximately 38 hours per week, combining hands-on support and management duties.

On-call: Approximately one week per month, including weekend coverage.

Remuneration: Attractive remuneration package negotiated based on qualifications and experience, with applicable on-call arrangements and entitlements confirmed.