Front Office Duty Manager (Super Host)

Veriu Group | Veriu Hotels & Suites | Punthill Apartment Hotels; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

On-site car parking

Employee assistance program

Accommodation discounts

Health insurance discounts

Referral bonuses

Job summary

Punthill Brisbane Airport is opening soon, and you will lead as the Front Office & Duty Manager, shaping guest experience from day one. Reporting to the Hotel Manager, you’ll blend hands-on team leadership with rostering and front office operations.

Join a growing, Australian-owned hospitality group and help build a vibrant, guest‑centric culture. This is a unique chance to influence culture, service standards and the hotel’s early trajectory.

Qualifications

• Proven experience leading front office teams in hospitality.
• Strong rostering, training and service standards.
• Ability to manage guest escalations with calm, professional approach.

Responsibilities

• Oversee the front office, including complaint escalation and rostering/timesheet approvals.
• Ensure high-level guest services at check-in/check-out and during stay, leading by example.
• Create memorable guest experiences by tailoring service delivery to each guest.
• Identify new sales leads and contribute to the hotel’s commercial success.
• Manage emergencies safely and support hotel leadership in operations.

Skills

Front Office Management

Team Leadership

Rostering

Guest Services

Problem Solving

Emergency Management

Job description

Introduction:

We are Veriu Group (pronounced 'Very You'). Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to create lifelong travel memories that can’t be found in a guidebook, and to help people discover the true experience of a place. Through our brands Punthill Apartment Hotels and Veriu Hotels & Suites, we operate 25 hotels across Australia and have over 35 years of brand history. Our ambitious plan to operate 80 hotels becomes closer this year with numerous new hotel openings across the country, and this means we’re well on our way to achieving our mission of becoming the largest Australian-owned apartment hotel operator. Our people are incredible because they're empowered to be themselves. We're not about hierarchy or rigid structure. Instead, we create an environment where people can make decisions, feel supported and access unlimited opportunities for growth. Our values of Relationship-Focused, Integrity, Personal Growth & Ownership Mindset guide our actions and decisions, and are what our diverse culture is all about. Now is the perfect time for like-minded people to join our expansion journey. If you’re looking for a meaningful role that can make a serious impact, within a culture that allows you to be truly you - you’ve found us and we can’t wait to hear from you! To learn more about us, visit our website! https://veriu.com.au/about-us/ or https://punthill.com.au/about-us/

Description:

Welcome to Punthill Brisbane Airport! Join the pre-opening team at Punthill Brisbane Airport, a brand-new hotel opening on 30 November 2026. As a Super Host, you will be the operational heartbeat and leadership face of the hotel—functioning as our Front Office & Duty Manager. Reporting directly to the Hotel Manager, you'll blend hands-on team management, rostering and front office operations with the warmth of a true host to bring this stunning property to life from day one. Located in Brisbane's key airport and trade precinct, the hotel will open with 38 contemporary apartment-style apartments before expanding to more than 130 apartments across three stages. This is a unique opportunity to shape the culture, guest experience and success of a growing hotel while building your career with an Australian-owned hospitality group.

• Located within Brisbane's key airport and trade precinct, with convenient access to Brisbane Airport and surrounding businesses
• An exciting opportunity to help shape the culture, guest experience and success of a hotel from day one
• Be part of a small, hands-on team with direct access to the Hotel Manager and genuine opportunities to grow as the hotel expands

Responsibilities

Reporting to the Hotel Manager, you’ll be part of a small team of genuine people, looking to create lasting memories and exceptional experiences for each and every guest. No day will be the same, but each day you’ll strive to:

• Oversee the front office inc. complaint escalation and problem-solving, team management and training, rostering & timesheet approvals
• Ensure the front office provides a high level of guest services to guests at check-in, check-out, and during stay, leading by example and setting the standards for the vibrancy we want our hotel to elude
• Create new ways to leave guests with a lasting memorable experience, by thoughtfully tailoring the ways we delight them
• Use your inquisitive nature to identify new sales leads, encouraging the team to do the same, and contributing to the commercial success of the hotel
• Manage emergency situations in a safe and professional matter
• Build strong and authentic relationships with your teammates and our guests
• Provide support and assistance to the Hotel Manager in higher-level hotel management and admin tasks, embracing the opportunity to grow professionally

Benefits

You’ll be someone looking for a long-term career with a growing, Australian-owned hotel group. Access:

• National career growth opportunities
• Accelerated development in a variety of hotel management or corporate areas
• Comprehensive onboarding & ongoing support
• The chance to join our Fast-Track Hotel Management Development program
• Genuine flexibility and job security
• High performing culture that values relationships & individuality, where our leadership know you by name
• Generous referral bonuses when you refer your friends to work with us (up to $1000)
• Discounts on accommodation across our network
• Discounts on private health insurance
• Access to our Employee Assistance Program
• On Site Car Parking

Skills and Experiences

About You

We work in a fast-paced environment where no day is the same, so we’re looking for people who are adaptable, enjoy variety and operate with an ownership mindset. The successful person must have:

• Approved Australian working rights (Australian Citizenship, Permanent Residency or a Visa with approved working rights)
• First Aid Certificate (or be willing to obtain within their first month)
• Responsible Service of Alcohol Certificate (or be willing to obtain within their first month)
• Flexibility to work at variety of shifts throughout the week, including public holidays and weekend on rotation with other team members
• Demonstrated experience leading a team with kindness in order to achieve outcomes
• Demonstrated ability to problem solve and manage escalated complaints with appropriate resolutions
• High standards of attention to detail and communication skills (written & verbal)
• Experience in a role where you've set the standard for genuine and vibrant customer service (the kind that makes the lobby feel like a warm hug)
• A current, valid Australian Open Drivers Licence