Hotel Services Team Leader

Lutheran Services Australia; Sunshine Coast Regional; On-site; AUD 54,000 - 62,000; Part time

Benefits offered by this job

Salary packaging benefits

Staff discounts & benefits

Employee Assistance Program

Fitness Passport

Job summary

Lutheran Services Australia is seeking a hands-on Hotel Services Team Leader to supervise the Cleaning & Laundry teams at St. Pauls Aged Care in Caboolture, Queensland.

You’ll lead from the front, mentor staff and drive continuous improvement to deliver a high standard of resident care and a clean, comfortable living environment. Reporting to the Service Manager, you’ll manage day-to-day operations, coordinate inductions, training and budget considerations while working Mon–Fri, 8:30am–3:30pm,

Qualifications

• Experience leading hotel services, cleaning or laundry teams.
• Strong people leadership and a hands-on approach.

Responsibilities

• Coordinate day-to-day operations of cleaning and laundry teams.
• Lead, mentor and develop staff to build a high-performing team.
• Coordinate inductions and onboarding for new team members.
• Support training and professional development of the team.
• Occasionally perform cleaning/laundry shifts with the team.
• Monitor supplies and liaise with contractors as needed.
• Participate in continuous improvement and audits.

Skills

Leadership

Team leadership

Mentoring staff

Staff training

Communication

Education

Hospitality/cleaning supervisor qualifications

Job description

Lutheran Services is looking for a hands-on, people-focused Hotel Services Team Leader to supervise and support our Hotel Services (Cleaning & Laundry) team at our St.Pauls Aged Care.

Remuneration: $34.32 hr + Super + Salary Packaging +Access to staff discounts & benefits

Role Type: Permanent Part Time (65 hrs fortnight) | Mon to Fri (8:30am - 3.30pm)

Your Role:

This is a role for someone who leads from the front, you'll roll up your sleeves alongside your team, mentor and develop staff, and drive continuous improvement across the department.

Reporting to the Service Manager, you'll coordinate the day-to-day delivery of hotel services to ensure our residents receive the highest quality of care and service in a clean, comfortable and well-supported living environment.

What You'll Be Doing:

• Coordinating the day-to-day operations of the cleaning and laundry teams to deliver high-quality service to residents and stakeholders
• Leading, motivating and mentoring your team to build a high-performing, positive workplace culture
• Coordinating induction and onboarding for new team members
• Supporting the ongoing training and professional development of your team
• Regularly undertaking cleaning and/or laundry shifts alongside your team
• Monitoring and ordering cleaning and laundry supplies to ensure efficient, well-stocked operations
• Liaising with external contractors as required
• Participating in continuous improvement initiatives and audits, identifying and reporting risks
• Operating within the department budget in consultation with the Service Manager

About You:

You're a natural leader who's comfortable getting involved in the day-to-day work, communicates well with residents, families and care staff, and takes pride in creating a genuinely positive living environment for older Australians.

• Current or willingness to obtain a valid NDIS Worker Screening Clearance or Police Check (as per site requirements)
• Valid Queensland Driver's Licence
• Experience in a similar hotel services, cleaning, or laundry supervisory role, including use of specialised equipment
• Experience leading and managing a diverse team (Aged care experience preferred)
• Relevant qualifications in hospitality, cleaning services, or team leadership

Why You’ll Love Working With Us:

• Salary Packaging Benefits: take home more pay (up to $15,900 tax-free + $2,650 meals & entertainment).
• Discounts: on Health Cover, Energy, Appliances, Holidays, and more.
• Employee Assistance Program for wellbeing support.
• Fitness Passport: Stay active with discounted gym memberships for you and your family.
• Ongoing Training & Development opportunities to grow your career

Lutheran Services is a not-for-profit organization with a proud 90-year history of providing exceptional care and support to communities across Queensland. With 12 residential aged care facilities, we are dedicated to enhancing the quality of life for our residents while upholding our values of kindness, empowerment, integrity and innovation.

Part of Lutheran Services, St Paul's Aged Care service in is surrounded by lovely gardens and outdoor areas where residents can enjoy the sunshine and spend time with family, St Paul’s offers a peaceful country lifestyle in the heart of Caboolture.